FAQs

Help Centre

How do I or my loved one become a resident/patient at St. Michael’s Centre?

Clients must meet Home and Community Care requirements and criteria for admission to both our care home and hospice. A health care needs assessment will be completed to confirm eligibility. For more information, please call the Fraser Health Authority Home Health Service Line at 1-855-412-2121 (toll-free).

How do I book a tour?

May I bring any furnishings?

Our rooms are already furnished and our patients/residents may bring photos and pictures to hang on the wall or place by the bedside, as well as a favourite blanket or pillow.

Residents in our care home can bring a television (maximium size 32 inch flat screen). Installation and monthly cable fees are extra; please contact us for details.

Please note that fridges are not permitted inside the rooms due to Infection Control.

What are the visiting hours?

For Long Term Care: Our visiting hours are from 9 am to 6 pm / 7 days a week.

For Hospice: No set time; you are welcome to visit any time.

What are the costs?

Minimum rate for St Michael’s Care Home for 2025 is $1,466.20 per month.

Maximum rate for St Michael’s Care Home for 2025 is $4,073.40 per month.

The Hospice daily rate for 2025 is $48.20 per day.

Please note that these rates are determined by FHA based on income.

What are the extra costs of the care home?

Telephone and television cable, upon the requirement and the availability

Personal needs such as dry cleaning, clothing repairs and alterations, newspapers and magazines

Haircuts, special outings and social events

Specialized health equipment (such as tilt wheelchairs, specialized mattresses and cushions) and health supplies (such as complex wound care dressings), which are not covered by extended health benefits or Veterans Affairs

Additional services not covered by extended health benefits such as ambulance service, optometry, podiatry, and basic dental care

Security items such as identification bracelets

What are the extra costs of the hospice?

Medications that are not covered under Palliative care benefits

Personal hygiene products

Dietary supplements such as Ensure

Family are encouraged to bring distilled water for oxygen humidification

When and how do I make a payment?

The accommodation and other miscellaneous charges are to be paid at the beginning of the month, by pre-authorized payments.

Can I take my loved one out for the day?

Yes. We request that you let our nurses know in advance so we can pre-plan and ensure our residents/patients have their necessary medications.

Please ensure that your loved one is signed in/out in the binder at the nursing station.

What clothes do I bring?

For our care home, we ask that you bring comfortable wash and wear clothing. Please bring five or six sets of preferred clothing i.e. pants or skirts and tops, dresses, including socks, underwear, pajamas and/or nightgowns. We do not provide any dry cleaning and use industrial washing machines and dryers.

In our hospice, we do provide hospital gowns and patients are welcome to bring personal clothing. We do not wash personal clothing in our hospice but do have a small washer and dryer for patients and families to use.

For adaptive clothing ideas, please visit : https://www.silverts.com/ca/