General Information Main: (604) 434-1323
Hospice Care Contact Main: (604) 412-2174
7451 Sussex Avenue Burnaby, BC V5J 5C2
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Family Updates – Long-Term Care

Update – November 16, 2022

COVID-19 Update 

This week we have had one resident on B Unit test positive for COVID. St. Michaels Center is now on Self-Monitoring for COVID-19. Droplet Infection Precautions are in place for the room of the affected resident and we will keep you up to date with any new information.

We anticipate this winter to be challenging with COVID, colds, flu and other respiratory viruses. Family members and visitors can help us by staying home if you have any symptoms, even if you have tested negative for COVID. If you have been informed to refrain from coming while your love one is having symptoms, we ask that you please defer your visit. As per Ministry of Health and Fraser Health, the use of masks is still mandatory for Long-Term Care facilities and rapid testing (RAT) will continue for visitors.

 

Seasonal Events

Last week we held our annual Remembrance Day service, honouring our veterans (see picture below). It was a beautiful gathering with shared gratitude and tears. We will be celebrating the November-December Birthday Party this coming Tuesday, November 29th at 1:30 PM in the Fraserview Lounge. We will also be doing holiday decorating on Wednesday, November 30th all day. Come and decorate with us!

 

Stay tuned for an update by the end of the month regarding December festivities.

 

Thank you,

SMC Leadership Team

 

Update – October 18, 2022

To families/residents,

RE: Vaccination Date

The COVID-19 5th Dose vaccination and INFLUENZA vaccination for SMC Residents is confirmed for Thursday, October 20th.

The staff here at SMC have been reaching out to POAs, decision makers, and residents for their consent to both vaccines. If you have not yet given consent for both or either of these vaccines, we encourage you to do so before this upcoming Thursday. Consent can be given either verbally over the phone or, if visiting, by checking in with the nursing stations for either a verbal consent or by signing the consent forms available.

  • The identified/recommended vaccine for the booster dose of COVID-19 vaccine will be the Moderna Spikevax Bivalent vaccine
  • This vaccine is a combination of both the original C-19 vaccine + Omicron
  • Recommendation by the MHO is that the COVID vaccine and Influenza vaccine can be given to residents at the same time.

We would like to thank all POAs and decision makers who have already provided their consent.

In addition to the above, we’d like to take this opportunity to advise all families on an update to our phone system. When dialing into (604) 434-1323 and wishing to reach the Screening Team, please enter extension 9. You will be directed to Screening right away.

Thank you.

SMC Leadership Team

Update – October 4, 2022

To families/residents,

SMC is now on the process of making plans for the Influenza immunization and the C-19 Booster. The C-19 bivalent booster dose is now available to long-term care residents and assisted living tenants who have a minimum of 6 months since their last dose.

The staff here at SMC will be asking and calling POAs, decision makers, residents for the consent for both vaccines. We would like decision makers to start giving their consent either verbally over the phone or, if you are visiting, to check with the nursing stations and provide verbal consent or written consent by signing the consent forms available at the nursing stations for both.

  • The identified/recommended vaccine for the booster dose of COVID-19 vaccine will be the Moderna Spikevax Bivalent vaccine
  • This vaccine is a combination of both the original C-19 vaccine + Omicron
  • Recommendation by the MHO is that the COVID vaccine and Influenza vaccine can be given to residents at the same time.

Families and staff will be informed of the day of vaccination once exact number of vaccines are ordered and received.

Thank you.

SMC Leadership Team

Update – September 6, 2022

COVID-19 UPDATES:
We are happy to report that we have no COVID-19 cases presently. We ask our staff and families to please continue wearing your masks inside the facility and maintain great hand hygiene throughout the day.

HEAT MANAGEMENT:
Extra staff has been provided for nourishment of residents and heat monitoring in all units. Air conditioning has been running throughout the building and cooling stations are available throughout the units.

PARKING LOT:
The parking lot is open and is prettier than ever with the brand new painted lines. This will make it easier for our visitors and families to park especially during rainy season. We ask that visitors kindly respect the “RESERVED” and “NO PARKING” Areas.

RECREATION UPDATES:
Our bus is finally back and the residents have been enjoying our scenic drives and ice cream stops!
• We have a Birthday Party on the second floor (A2) on September 20, 2022 at 1:30 pm and another Birthday Party for the first floor (FV) on September 27th, 2022 at 1:30 pm. Come and celebrate with us!

We are currently looking for more entertainers, if you know someone, please direct them to Katrina Loren Conales, Program/Volunteer Coordinator. Email: kconales@stmichaels.bc.ca or 604-412-2157.

VISITATION UPDATES: Our visitation protocols remains the same. Rapid Test is still mandatory and is valid for three days—first day being the testing day. To avoid crowding, please book your rapid test slot below.
Booking a rapid test
A reminder that a rapid test is required every three days for visitors. If you have received an additional vaccine booster, please let our screening team know so they have your most current vaccine status on file.
1. Go to https://stmichaels.bc.ca/bookonline/
2. Click on the icon labeled “Screening + Rapid Testing”
3. Select your preferred date and time on the provided calendar
4. Fill in the questionnaire
5. Check your email for confirmation

Visiting Hours
• 9am-5pm, seven days a week
• If you need to undergo rapid testing, please arrive no later than 4:30PM.
• Please do not arrive for your visit between 2:15PM – 3:15PM, as this is staff shift change and causes longer than usual wait times.

SMC Leadership Team

Update – August 11, 2022

Dear families,

It’s been a month since our last update. The good news is that there has been no critical information to communicate to all families during this time.

We currently have one resident on A1 unit who has tested positive for covid as well as three staff. We continue to follow Fraser Health protocols and are doing everything we can to prevent and respond to the small number of cases we are experiencing in this stage of the pandemic. We will keep you updated if there are any changes to this situation.

Heat management has been going well with the air conditioning units running throughout the building and cooling stations available as needed.

Programs are continuing to engage and connect residents. We are thrilled to share that our bus has been repaired and we are looking forward to future drives and outings with residents!

A reminder that a rapid test is required every three days for visitors. If you have received an additional vaccine booster, please let our screening team know so they have your most current vaccine status on file.

Booking a rapid test

  1. Go to https://stmichaels.bc.ca/bookonline/
  2. Click on the icon labeled “Screening + Rapid Testing”
  3. Select your preferred date and time on the provided calendar
  4. Fill in the questionnaire
  5. Check your email for confirmation

Visiting Hours

  • 9am-5pm, seven days a week
  • If you need to undergo rapid testing, please arrive no later than 4:30PM.
  • Please do not arrive for your visit between 2:15PM – 3:15PM, as this is staff shift change and causes longer than usual wait times.

May you enjoy the continuing summer days, staying cool and hydrated!

SMC Leadership Team

Update – July 12, 2022

Dear Families,

RE: Update July 12, 2022

Two residents have tested positive (via Rapid Testing) for COVID-19 in B Unit last night, July 11th.  These residents were transferred to private rooms and are currently in isolation.

Residents who shared rooms with the two residents were also tested (results negative), are also in isolation for 48 hrs. and being closely monitored.

What does this mean to the residents on B Unit?

  • Resident communal dining will continue as per usual
  • Daily activities/programs will continue as per usual

What does this mean to the families and visitors on B Unit?

  • ESSENTIAL/DESIGNATED VISITORS ONLYfor residents in isolation.  Full PPE is required during visitation (gown, mask, gloves, eye protection).
  • All social visits are welcome for the unaffected residents.

Screening protocols remain the same for family members:  i.e. rapid testing every three days and screening “sign-in”.

o   Please book your rapid test online at https://stmichaels.bc.ca/bookonline/ or call 604-434-1323 ext. 2428

o   Masks are still mandatory around the facility and common areas

Thank you

SMC Clinical Team


Update – June 29, 2022

Dear families,

Heat Wave & Cooling SMC

We made it through the hot weekend!  We have had six industrial air conditioners placed around the building and as many fans as possible. We continue to monitor, fine-tune, and do everything we can to keep the building cool and our residents comfortable, with the resources we have.

If you are interested in taking your loved one out to the park or elsewhere on a hot day, there are hats, sunscreen and beverages available at the nursing stations.

Vehicle Security

On the evening of June 21st, a member of staff had their scooter stolen, that was parked close to the after-hours entrance. Please remember to lock your cars and not leave any valuables in sight. For those that ride scooters, motor bikes or bicycles, please ensure your locking mechanism is solid.

Gift Shop

Our gift shop has re-opened and is looking for volunteers who would like to serve in the shop one day a week from 11am-3pm. If you are interested, please contact us.

A Season of Loss…A Time for Healing

Last Wednesday we held a memorial and healing service for residents who died from summer 2020 through the end of 2021 when we were not able to have memorial services.  The service included space for ringing a bell with each name and face remembered, and singing the refrain, “We are walking each other home” (quote by Ram Dass). The chapel has also been set-up as a memorial room for residents, staff and families to remember, write messages, and continue saying goodbye.

May summer include time of spacious refreshment for us all!

SMC Leadership Team


Update – June 3, 2022

Good news! We are happy to let you know that our “Self-Monitoring” status in A2 was declared over today.  A2 residents are no longer on isolation protocols.  We are grateful to the patience of residents and families in this time, and the hard work of staff.

What does this mean to the residents on A2?

·         Resident communal dining will resume

·         Daily activities/programs will resume

What does this mean to the families and visitors on A2?

·         All social visits are now welcome once again.
·         Screening protocols remain the same — rapid testing every three days and screening sign-in.

o   Please book your rapid test online at https://stmichaels.bc.ca/bookonline/  or call 604-434-1323 ext. 2428

o   Masks are still mandatory around the facility and common areas

 

SMC Leadership Team

 

Update – May 24, 2022

A2 unit continues to be on Enhanced Monitoring with Outbreak Measures due to the 3 active cases and 2 pending tests.

Our Current Active Cases:

B Unit:   0

A1 Unit: 0

A2 Unit: 3 (2 Pending)

Staff:      8

Current Protocols in place for A2 units

  • Increased PPE protocols for staff and visitors
  • Enhanced cleaning
  • Recreation programs are on hold
  • Residents are currently eating meals in their rooms

What does this mean for visitors to A2 unit?

  • Only essential and designated visitors are currently allowed.
  • Visitors can be in common areas or in your loved one’s room, but please avoid moving around the unit/facility.
  • Please limit the number of phone calls to the nursing unit, as multiple calls per day take staff away from resident care. We promise to contact you immediately if there are any changes in your loved one’s condition.

B UNIT AND A1 UNIT have no active cases or pending tests as of today.

What does this mean for visitors to B unit and A1 unit?

  • All social visits are open.
  • If you’re loved one is in a shared room and is occupied, please limit the visitor to 1. Otherwise, please have your visit in a common area.
  • Screening protocols remain the same — rapid testing every three days and screening sign-in
  • Masks are still mandatory around the facility.

SMC Leadership Team

Update – May 20, 2022

Covid 19 Update:  Good News!  B unit has officially been lifted from the Enhanced Monitoring!  We thank you for your patience during this difficult time!   Our team continues to engage with Public Health and Infection Control at FHA

What does this mean for visitors to B unit?
·         All social visits are now welcome once again.
·         Screening protocols remain the same — rapid testing every three days and screening sign-in
o   Please book your rapid test online at https://stmichaels.bc.ca/bookonline/  or call 604-434-1323 ext. 2428
·         Masks are still mandatory around the facility and common areas
Our Current Active Cases:
B Unit:   0
A2 Unit: 5 (Previously 9)
Staff:     7

A2 unit continues to be on Enhanced Monitoring with Outbreak Measures due to the 5 remaining active cases.

Protocols in place for A2 units
·         Increased PPE protocols for staff and visitors
·         Enhanced cleaning
·         Recreation programs are on hold
·         Residents are currently eating meals in their rooms

What does this mean for visitors to A2 unit?
·         Only essential and designated visitors are currently allowed.
·         Visitors can be in common areas or in your loved one’s room, but please avoid moving around the unit/facility.
·         Please limit the number of phone calls to the nursing unit, as multiple calls per day take staff away from resident care. We promise to contact you immediately if there are any changes in your loved one’s condition.

SMC Clinical Leadership Team

 

Update – May 18, 2022

Covid 19 Update: Our numbers have increased in A2 Unit and remain the same in B Unit.

 

Active cases:

B Unit:   5

A2 Unit: 9

Staff:      9

 

Protocols in place for B and A2 units

  • B and A2 units are currently under enhanced monitoring
  • Increased PPE protocols for staff and visitors
  • Enhanced cleaning
  • Recreation programs are on hold
  • Residents are currently eating meals in their rooms

What does this mean for visitors to B and A2 units?

  • Only essential and designated visitors are currently allowed
  • Visitors can be in common areas or in your loved one’s room, but please avoid moving around the unit/facility.
  • Please limit the number of phone calls to the nursing unit, as multiple calls per day take staff away from resident care. We promise to contact you immediately if there are any changes in your loved one’s condition.

 

NOTE:  Social visits are still permitted on A1, although we encourage limiting visits to reduce the risk of exposure and spreading of the virus.  Please keep the St. Michael’s community in your hearts and in your prayers.

 

SMC Leadership Team

 

Update – May 16, 2022

Our Covid-19 cases have increased over the weekend, and we are doing our best to contain things.

 

Active cases:

B Unit: 5

A2 Unit: 5

Staff: 6

 

The positive news is resident symptoms are currently mild, and we are practicing thorough PPE and cleaning protocols.  Only essential visitors and designated visitors are allowed on these two units, and programs are on hold.

 

NOTE:  Social visits are still permitted on A1, although we encourage limiting visits to reduce the risk of exposure and spreading of the virus.

These episodes of enhanced monitoring come with a big cost to us all – the resident isolation, family stress, and staff workload.  Please keep the St. Michael’s community in your hearts and in your prayers.

 

SMC Leadership Team

Update – May 13, 2022

We have another two residents tested positive for COVID-19; one in B unit and one in A2 unit.

We now have a total of four active COVID-19 cases in the facility:  B Unit- 3 and A2 Unit- 1.

A few other residents have started showing symptoms as well and we have taken steps to swab them today—we are awaiting results.

 

Precautionary Actions for B and A2 unit

  • B UNIT and A2 UNIT are now on enhanced monitoring with additional PPE protocols for staff
  • Enhanced cleaning is in place.
  • Recreation programs are on hold.
  • Residents will be having their meals in their rooms for the time being.

 

What does this mean for visitors to B and A2 unit?

  • Only essential and designated visitors can come for visits.
  • Visitors can be in common areas or in your loved one’s room, but please avoid moving around the unit/facility.

 

As always, we will keep you informed of any changes.  Please ensure you self-monitor for symptoms and do not visit if you are feeling sick.

Our Screening Team will screen you at the entrance per our usual procedure.

 

For any questions regarding your loved ones, please call the Nursing Station.

For any questions regarding screening and visitation protocols, please contact the Screening Team at  604.434.1323  Local 2428

 

Thank you!

SMC Leadership Team

Update – May 12, 2022

Dear families,

 

We have had two residents in B unit who have tested positive for COVID-19.  This unit is now on enhanced monitoring, with additional PPE protocols for staff and enhanced cleaning in place.  Programs in this unit are temporarily on hold.

 

What does this mean for visitors to B unit?

  • Only essential and designated visitors are currently allowed.
  • Visitors can be in common areas or in your loved one’s room, but please avoid moving around the unit.

 

There are currently no changes for A1 and A2 units.

 

As always, we will keep you informed with any changes.

 

SMC Leadership Team

_________________________________________________

Update – April 20, 2022

Dear Families,

We are happy to let you know that our gastrointestinal outbreak was declared over today.  A2 residents are no longer on isolation protocols.  We are grateful to the patience of residents and families in this time, and the hard work of staff.

Some other good news to share is that we have been working hard at hiring for several positions and we are thrilled to be welcoming the following new staff members. This directly improves the resident’s quality of life and wellness.

  • Occupational Therapist:  Shad Govender (Mondays)
  • Dietitian:  Maria Chang (Tues-Thursday)
  • Activity Worker:  Catherine Leclerc (Full Time)
  • Music Therapist:  Abigail Portillo (Wed-Thursday)

At our St. Michael’s Easter service on April 13th we reflected on the signs of new life we are seeing these days. The return of Sunday worship services led by local church leaders has been one of these signs.

“In the bulb there is a flower;
In the seed, an apple tree;
In cocoons, a hidden promise:
Butterflies will soon be free!
In the cold and snow of winter
There’s a spring that waits to be,
Unrevealed until its season,
Something God alone can see.”

Hymn of Promise, by Natalie Sleeth

May you be surprised with delight by the blessings revealed in this season.

SMC Leadership Team

_________________________________________________

Update – March 17, 2022

Dear families,

We’re sure many of you have been eagerly anticipating news about the return of regular social visits to long-term care.  Our team has been working to prepare for this change and to welcome back those who have not been able to visit for so long.  We have made staff screening more efficient to give our screeners more capacity to focus on visitors and we’ve added one more rapid testing station.

Even with these changes, there may be wait times as we work to screen all hospice and long-term care visitors.  We ask for your patience as our team does our best to meet the many needs.  Please review the guidelines and procedures below to prepare for your visit.

Visiting Hours

9am-5pm, seven days a week.

Social Visits

All visitors need to have a rapid test at the screening station, which needs to be scheduled in advance (instructions below).  This test is valid for three days.  For the following three days you do not need to schedule a time online, you can simply arrive during visiting hours and follow the usual screening procedures.  After three days, you will need to schedule another rapid test.

In shared rooms, only two adult visitors may visit at one time.  If there are more than two visitors, please move to a common space.  The staff can help you find an appropriate place to visit.

All visitors must continue to wear a mask.  You may feed your loved one, but you may not lower your mask to eat with them in a shared room or common area.

Please note that, in the event of an outbreak or enhanced monitoring, social visits will need to be stopped immediately as per the direction of the MHO. Once circumstances are considered over, social visits will resume.

Essential Visits (Actively Dying/Urgent Nutrition Needs)

Essential visitors need to have a rapid test at the screening station before their visit; however, you do not need to book an appointment. This test is valid for three days.

Resident Outings/Appointments

If you are taking your loved one outside the facility, a rapid test is not needed. Testing is only required if you enter the building.  We do ask you to take precautions to limit the risk to your loved one and the rest of the St. Michael’s community.  Please call the Unit to inform the staff that you are taking your loved one out so they can have them ready for the outing.

Booking a rapid test

  1. Go to https://stmichaels.bc.ca/bookonline/
  2. Click on the icon labeled “Screening + Rapid Testing”
  3. Select your preferred date and time on the provided calendar
  4. Fill in the questionnaire
  5. Check your email for confirmation

Thank you for commitment to working together as we all navigate this ever evolving reality.

SMC Leadership Team

_________________________________________________

Update – March 14, 2022

Good news!  Today the Medical Health Officer lifted the Enhanced Monitoring status on A1 Unit.  Designated visitors and regular activities can resume once again.

As mentioned in our previous update, we are making plans for accommodating the return to social visits beginning on Friday.  This involves a significant amount of screening and rapid testing, and we are still awaiting final details from Fraser Health.  We will send another update as soon as we have clear information to share with you.

Please also note that our wonderful hairdresser Aisha will be away for two months.  See her note to residents and families below.

SMC Leadership Team

~ ~ ~

DEAR RESIDENTS AND FAMILY MEMBERS,

I WOULD LIKE TO INFORM YOU THAT I AM BOOKING SOME TIME OFF IN THE MONTH OF APRIL AND MAY. SO St MICHAEL’S HAIR SALON SERVICES WILL NOT BE AVAILABLE FROM MONDAY 21ST MARCH TILL SUNDAY 29TH MAY 2022. ALL SALON SERVICES WILL BE AVAILABLE FROM MONDAY 30TH MAY 2022 .

FOR THIS REASON, I WONT BE AVAILABLE TO RESPOND TO CALLS AND TEXT MESSAGES BUT YOU CAN SEND ME EMAILS AT ashbhatti@me.com I MIGHT BE SLOWER TO RESPOND THAN USAUAL BUT I WILL RESPOND AS SOON AS I CAN.

THANKS FOR UNDERSTANDING. 

KIND REGARDS,

AISHA BHATTI

ashbhatti@me.com

_________________________________________________

Update – March 8, 2022

We have one new case of Covid-19 on A1 Unit and this unit is now on Enhanced Monitoring.   Under the most recent protocols from Fraser Health, and as a result, designated visits are not allowed to continue on this unit. For the time being, only Essential visitors are allowed to come in.

A2 and B units currently have no active cases, therefore, both designated visitors and essential visitors are allowed to visit.

Please carefully review all of the following visiting protocols.  We know it is a challenge keeping up with the continually evolving information, and our hope is to keep you fully informed before you arrive for a visit.

Designated Visits

Designated visitors need to have a rapid test at the screening station before their visit.  This test is valid for three days, so for the following 72 hours, you do not need to schedule a time online.

You can simply arrive during visiting hours and follow the usual screening procedures.  After three days, you will need to schedule another rapid test.

Essential Visits (Actively Dying/Urgent Nutrition Needs)

Essential visitors need to have a rapid test at the screening station before their visit; however, you do not need to book an appointment. This test is valid for three days.

Resident Outings/Appointments

If you are taking your loved one outside the facility, a rapid test is not needed. Rapid test is only required if you enter the building.  We do ask you to take precautions to limit the risk to your loved one and the rest of the St. Michael’s community.  Please call the Unit to inform the staff that you are taking your loved one out so they can have them ready for the outing.

Booking a rapid test

  1. Go to https://stmichaels.bc.ca/bookonline/
  2. Click on the icon labeled “Screening + Rapid Testing”
  3. Select your preferred date and time on the provided calendar
  4. Fill in the questionnaire
  5. Check your email for confirmation

We give thanks for the decline in COVID-19 hospitalizations and we pray for ongoing movement towards greater ease of visiting, renewing the vital connections in our lives.

SMC Leadership Team

_________________________________________________________

Update – March 2, 2022

 

Good news!  All of our resident covid cases have been cleared today and B Unit is no longer on enhanced monitoring.  We are so grateful for the hard work of our staff and the patience of our families that continue to carry us through the various chapters of this pandemic.

 

Designated visitors may resume booking visits on B Unit.  Rapid tests need to be booked online in advance – please review the current booking and visiting procedures below.

 

The other good news is that with new screeners managing the front entrance, our Therapies team is gradually able to begin rebuilding our program schedule.  We are still in the process of hiring a music therapist and another activity worker, so stay tuned for more news in this area.

 

For a glimpse of the quality of life that these programs bring to our residents and staff, please click on the link to this short video…

Dance Party Video

 

Designated Social Visits

Visitors need to have a rapid test at the screening station before their visit.  This test is valid for three days, so for the following 72 hours, you do not need to schedule a time online.  You can simply arrive during visiting hours and follow the usual screening procedures.  After three days, you will need to schedule another rapid test.

 

If you are taking your loved one outside the facility, a rapid test is not needed.  We do ask you to take precautions to limit the risk to your loved one and the rest of the St. Michael’s community.

 

Booking a rapid test

  1. Go to https://stmichaels.bc.ca/bookonline/
  2. Click on the icon labeled “Screening + Rapid Testing”
  3. Select your preferred date and time on the provided calendar
  4. Fill in the questionnaire
  5. Check your email for confirmation

 

Visiting Hours

  • 9am-5pm, seven days a week
  • If you need to undergo rapid testing, please arrive no later than 4:30PM.
  • Please do not arrive for your visit between 2:15PM – 3:15PM, as this is staff shift change and causes longer than usual wait times.

 

Thank to everyone who contributes and cares for this St. Michael’s community.

 

SMC Leadership Team

_________________________________________________________

Update – February 23, 2022

COVID-19 Update

We have had 4 residents test positive on B Unit, and 2 staff members.  As a result, we are only allowing Essential Visitors for B unit at this time.  Designated Social Visits are continuing for A1 and A2 units.

We are disappointed to have cases continuing to affect residents, families and staff, and we know that this is the nature of this time in the pandemic as Covid continues to circulate in the community. Thank you for continuing to do everything you can to protect the St. Michael’s community from further transmission.

 

Good News – Staffing Updates

We have been hiring many staff positions to keep strengthening our capacity to provide quality care for our residents.  You will see two new screeners welcoming visitors, which allows our Therapies Team to spend more time with our residents.  Our Dietitian and Social Worker have each taken on an extra day per week.  We now have a Program and Volunteer Coordinator as well as a new Activity Worker.  It is exciting to have some fresh energy in our team as we move towards spring.

 

“Often you shall think your road impassable, somber and companionless. Have will and plod along; and round each curve you shall find a new companion.”   Mikhail Naimy

 

SMC Leadership Team

_________________________________________________________

Update – February 10, 2022

We have one new case of Covid-19 on A2 Unit and this unit is now on Enhanced Monitoring.  Under the most recent protocols from Fraser Health, designated social visits are allowed to continue on this unit.  A1 and B units currently have no active cases.

 

Please carefully review all of the following visiting protocols.  We know it is a challenge keeping up with the continually evolving information, and our hope is to keep you fully informed before you arrive for a visit.

 

Designated Social Visits

Visitors need to have a rapid test at the screening station before their visit.  This test is valid for three days, so for the following 72 hours, you do not need to schedule a time online.  You can simply arrive during visiting hours and follow the usual screening procedures.  After three days, you will need to schedule another rapid test.

 

If you are taking your loved one outside the facility, a rapid test is not needed.  We do ask you to take precautions to limit the risk to your loved and the rest of the St. Michael’s community.

 

Booking a rapid test

  1. Go to https://stmichaels.bc.ca/bookonline/
  2. Click on the icon labeled “Screening + Rapid Testing”
  3. Select your preferred date and time on the provided calendar
  4. Fill in the questionnaire
  5. Check your email for confirmation

 

Visiting Hours

  • 9am-5pm, seven days a week
  • If you need to undergo rapid testing, please arrive no later than 4:30PM.
  • Please do not arrive for your visit between 2:15PM – 3:15PM, as this is staff shift change and causes longer than usual wait times.

 

How are we doing? 

Any feedback you have on “what’s working well” and “what we could be doing better” is appreciated.   Let us know your thoughts on the screening process, online booking, rapid testing, etc.

 

We give thanks for the decline in COVID-19 hospitalizations and we pray for ongoing movement towards greater ease of visiting, renewing the vital connections in our lives.

 

SMC Leadership Team

_________________________________________________________

Update – February 1, 2022

Active resident cases: 5 (Recovered 19)

  • B unit:      0
  • A1 unit:    2
  • A2 unit:    3

 

Active staff cases: 5 (Recovered: 19)

 

Beginning today, we will welcome designated social visitors for B Unit.  We look forward to welcoming visitors for A1 and A2 soon.  Visits can be booked on our website at https://www.stmichaels.bc.ca/bookonline

 

NOTE: Please only book one social visit a week.  We are screening hospice and long-term care visitors and performing rapid tests, which limits our capacity for the volume of people we can screen.

 

“Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.” – Marie Curie

 

SMC Leadership Team

_________________________________________________________

Update – January 28, 2022

Total resident and staff cases remain the same as yesterday per below:

Total resident cases: 23 (17 recovered)

Active resident cases:  6

·                 B unit:      0

·                 A1 unit:    4

·                 A2 unit:    2  

Staff cases: 24 (18 recovered)

NEW:  Designated Social Visits

We are pleased to inform families that we will be reopening social visits starting Tuesday, February 1st, 2022 for B Unit only.  Unfortunately, A1 and A2 units are not open at this time due to active and recovering COVID-19 cases.

Each B Unit resident will be designated one social visitor.  Our B Unit nursing staff will work with families to establish the designated social visitor for each resident.  Designated social visitors will be required to rapid test 2-3 times/week upon entry. 

Process for booking social visits for B Unit:  We have developed an online booking tool.

·        Navigate to this link in your web browser:https://stmichaels.bc.ca/bookonline/

·        Click on the icon labeled “Screening + Rapid Testing”

·        Select your preferred date and time on the provided calendar

·        Fill in the questionnaire

·        Check your email for confirmation

Reminders for visitors:

·        Our visitation hours are 9:00AM – 5:00PM, Sunday – Saturday.  If you need to undergo rapid testing on your visit day, please arrive no later than 4:30PM.

·        Please do not arrive for your visit between 2:15PM – 3:15PM, as this is staff shift change and causes longer than usual wait times.

·        Although we are introducing online booking, visitors are still required to sign in upon arrival and be screened.

·        We encourage hospice visitors to schedule online, but we understand if you cannot due to an unplanned emergency regarding your loved one.

SMC Leadership Team

_________________________________________________________

Update – January 27, 2022

Total resident cases: 21 (13 recovered)

Active resident cases: 8

  • B unit:     0
  • A1 unit:   7
  • A2 unit:   1 (New)

 

Staff cases: 24 (14 recovered)

 

Due to the new positive case on A2, as a precaution, this unit is now under enhanced monitoring.

 

Outbreak Declared Over

Good News:  With the number of resident cases recovered and trending in the right direction on A1, Public Health has today officially declared the outbreak at SMC over.  However, since we still have several cases that are recovering, we are taking cautious steps to maintain protocols until all A1 Unit cases are fully recovered.  We will have a better sense of things next week.

 

Tomorrow we will provide information about the beginning of Designated Social Visits.

 

SMC Leadership Team

_________________________________________________________

Update – January 24, 2022

We are relieved to announce that there have been no new resident cases over the weekend.

Total resident cases: 20 (7 recovered)

 

Active resident cases: 13

  • B unit: 0
  • A1 unit: 13

 

Staff cases: 23 (13 recovered)

 

With several staff away sick, we are managing as best we can and ask for your patience. Our daily meetings with the Fraser Health team are going smoothly with all recommended protocols in place.

 

Thank you, as always, for your support and encouragement as we all move through this outbreak.

SMC Leadership Team

_________________________________________________________

Update – January 20, 2022

Total resident cases: 20 (7 recovered)

Active resident cases: 13

  • B unit: 0
  • A1 unit: 13

 

Staff cases: 18 (7 recovered)

 

Good news!  Now that all residents on B unit have recovered and there are no active cases, Enhanced Monitoring has been lifted for the unit.

 

We continue to have daily meetings with the Fraser Health team and follow direction from Infection Control.  All active cases are on the east side of A1 unit, and on the recommendation of Infection Control, air purifiers with a special HEPA filter have been added to multi-bed rooms with COVID-19 positive residents.

 

***

NEW Item:  GIS Overpayment Letter:  Please see attached letter about your 2022 client rate that may need to be recalculated due to potential impacts from temporary COVID-19 changes.

 

“Through prayer we can carry in our heart all human pain and sorrow, all conflicts and agonies, all torture and war, all hunger, loneliness and misery, not because of some great psychological or emotional capacity, but because God’s heart has become one with ours.”

Henri Nouwen

 

 

Thank you for your prayers and support.

SMC Leadership Team

Update – January 18, 2022

Dear Families,

 Update January 18, 2022- SMC C-19 Outbreak (A1 Unit)

Resident cases: 16 Total

·         B unit:              5

·         A1 unit:           11 (5 New); 

NOTE:  5 out of 16 positive Residents considered recovered as beyond their 10 day isolation period

Staff cases: 14

Due to the increase in cases on the A1 unit, Fraser Health has officially declared an outbreak at SMC on January 17, 2022 (for A1 Unit only).  All required C-19 outbreak protocols such as enhanced cleaning, PPE usage, cohorting of staff, etc. are in place.  The good news is that 5 residents are considered to be recovered, and staff continue to recover and return to work.  We continue to consult FHA Infection Control and have daily meetings with the FHA team.   

Please see attached letter from FHA (for families for residents on A1 Unit)

ImportantEssential Visits

While social visits are on hold, essential visits are continuing with screening and rapid testing at the main entrance. 

·        Visiting hours are now 9am-5pm seven days a week.

·        Visitors may stay until 7pm, but must arrive before 5pm. 

·        Please do not arrive from 2:30-3:00pm during shift change.

We ask for your cooperation and support as we work with limited staffing.

We continue to work hard to care for each of your loved ones.  Please be in touch if you have any questions, and we continue to welcome your support and prayers.

 SMC Clinical Team  

Update – January 17, 2022

 

Resident cases: 11

  • B unit:              5
  • A1 unit:            6

 

Staff cases: 14

 

Due to the increase in cases on the A1 unit this past weekend, Fraser Health has officially declared an outbreak at SMC – on A1 Unit only.  Prior to this we have been categorized as ‘Enhanced Monitoring.’  This does not significantly change how we manage the situation as we have already been following outbreak protocols with enhanced cleaning, PPE usage, cohorting of staff, etc.  The good news is that several residents are recovering, and some staff continue to recover and return to work.  We continue to consult FHA Infection Control and are taking the necessary steps to group (cohort) C-19 positive residents where possible to reduce further transmission.

 

ImportantEssential Visits

While social visits are on hold, essential visits are continuing with screening and rapid testing at the main entrance.

  • Visiting hours are now 9am-5pm seven days a week.
  • Visitors may stay until 7pm, but must arrive before 5pm.
  • Please do not arrive from 2:30-3:00pm during shift change.

We ask for your cooperation and support as we work with limited staffing.

 

We continue to work hard to care for each of your loved ones.  Please be in touch if you have any questions, and we continue to welcome your support and prayers.

 

SMC Clinical Team

_________________________________________________________

Update – January 13, 2022

Resident cases: 6

  • B unit:              4
  • A1 unit:            2

 

Staff cases: 9 (1 new)

 

We are glad to clarify that the case reported yesterday on A2 is not COVID positive.  This means that A2 is no longer on enhanced monitoring or droplet precautions.  Social visits are not yet resuming as we continue to monitor the status of our existing positive cases.  Unless things change, we will be in touch next week with further updates.

 

My whole life I have been complaining
that my work was constantly interrupted, until I discovered
that my interruptions
were my work.”

Henri Nouwen

 

 

SMC Clinical Team

_________________________________________________________

Update – January 12, 2022

 

Resident cases: 7

  • B unit:              4
  • A1 unit:            2
  • A2 unit:            1 (new)

 

Staff cases: 8

 

All three units are on droplet precautions, which means staff must wear gowns and gloves when entering rooms and providing care.  We have enhanced cleaning on all units, residents are staying in their rooms, and only essential visitors can visit (i.e. if a resident is approaching end of life, and/or the resident is fully dependent on a family member for nourishment).

 

The good news is that the 7 positive residents have mild symptoms and several are recovering. Having additional staff away sick is a challenge, and we are doing the best we can to redistribute essential work among our team.

 

If you have any feedback about our communications with you or other matters, please send an email to:  feedback@stmichaels.bc.ca

 

We welcome your patience and prayers as we work hard every day to care for your beloved family members.

 

SMC Leadership Team

_________________________________________________________

Update – January 11, 2022

Dear families,

Update – January 11, 2022

Further to our January 9th update, here is a further update for families on our evolving COVID-19 cases.

Resident cases:  6

·         B unit:   4

·         A1 unit: 2

Staff cases: 5

Good News:  The six residents with symptoms are mild.  We continue to follow direction from Public Health and practice all infection control protocols.  We have an enhanced cleaner for affected units.  We continue to consult FHA Infection Control and are taking the necessary steps to group (cohort) C-19 positive residents in order to reduce further transmission.   We are using the Rapid Tests also as an added layer of protection to quickly determine if a resident or staff is positive.

ImportantVisiting Hours & Main Entrance:   We have staff in key areas that are off/sick, and this is impacting our overall staffing and screening.   We cannot pull nursing staff to conduct screening  as we want their focus to be resident care.  We ask for your cooperation and support with this.

  • Visiting hours for Essential Visits are now be 9am-5pm seven days a week. Visitors may stay until 7pm, but must arrive before 5pm. 
  • During visiting hours we will begin using the main entrance to allow spacing for rapid testing.  Only two people can be tested at a time and others will need to wait until space is available.

NOTE:  Please do not arrive between 2:30-3:00pm as this the time of staff shift change and the screening station is extremely busy.

SMC Leadership Team

_________________________________________________________

Update – January 9, 2022

Dear families,

 

Update – Sunday January 9, 2022

 

In light of the two confirmed positive resident cases, yesterday, Public Health directed SMC to swab all residents on the B Unit as a precaution.   All swabs were collected yesterday evening, and necessary precautions are in place while we await results of the swabs.

 

The B Unit is now officially on Enhanced Monitoring.

 

A1 and A2 Units are not on Enhanced Monitoring, and staff will continue vigilance in monitoring residents and following all Infection Control Precautions

 

Key Messages:

  • Essential visits only, and visitors must mask during the entire visit
  • No Social Visits
  • All group activities in the affected unit will be stopped and residents on the B Unit will be screened twice a day
  • Staff continue to be screened and rapid tested as necessary.      SMC Leadership Team
  • Please see attached letter from the Fraser Health Authority.
  • SMC Clinical Leadership Team
  • We continue our commitment to ensure our residents are safe and stay healthy.  We will continue to provide updates as we receive more information.
  • Please contact each unit directly for updates about your loved one, while understanding that staff will be particularly busy managing additional protocols.  If there is any notable change in your loved one’s health or circumstances, you will be contacted immediately.
  • Swabbing residents is a precaution in light of the two confirmed cases.  We are not in the same situation from one year ago, since all staff are fully vaccinated, as are the majority of residents. A large number of both residents and staff have received their booster.

_________________________________________________________

Update – January 6, 2022

Dear families,

NEW:  Today we learned that one resident and two staff have tested positive for COVID-19.  We are awaiting further test results as we assess the situation.

What happens now?

  • All required infection control protocols are in place. Our Director of Care Malou is awaiting direction from Public Health
  • Essential visits will continue, but designated Social Visits planned to commence on Monday January 10th will be put on hold as we await further direction
  • We will keep you informed with regular updates by email and on our website
  • We have plenty PPE supplies on hand

We just finished a team meeting, and though feeling fatigued, we are committed to ensuring our residents are safe and healthy. While we are disheartened by this news and the impacts it has on our residents, families and staff, we are also feeling confident in our team’s skills and experience in responding to the situation.

As always, please contact each unit directly for updates about your loved one, while understanding that staff will be particularly busy managing additional protocols.  If there is any notable change in your loved one’s health or circumstances, you will be contacted immediately.

We have been through so much together in these past two years in our St. Michael’s Centre community, and it continues to be our commitment to our shared humanity and well-being that supports us through tough times.

SMC Leadership Team

Hold Us In Your Grace

_________________________________________________________

Update – January 5, 2022

Dear families,

Update: Wednesday January 5, 2022

We are once again in a challenging time of evolving limitations to help reduce the spread of the Omicron variant.  One of our goals at St. Michael’s Centre (SMC) is to do everything we can to prevent an outbreak, as outbreak protocols place even further limits and stress on residents, families, and staff.  Currently many long-term care sites are experiencing outbreaks or enhanced monitoring.

We know how important family connection is with your loved ones, and for our collective well-being we encourage you to limit social contact with your loved one at SMC for the next while. We will make some alternative options available to you like facetime and phone calls.

Essential Visitors

Currently only essential visitors are allowed, following the direction from the Provincial Health Officer received December 31st.  Recognizing the impact this restriction has on residents and families, Provincial Health has committed to reevaluating this mandate mid-January.

Social Visitors – One Designated Visitor

In addition to essential visitors, residents may receive visits from one designated social visitor per family, as per direction from Dr. Henry received January 4th. This person, unfortunately, will not be interchangeable. They must be selected within your family and designated as the social visitor. For SMC, designated social visitations will begin on Monday January 10th to allow our teams to put processes into place. Like all sites in health care, we are facing challenges with staffing resources and staff away due to illness.

Booking a Social Visit:

Social visits at SMC will begin on January 10th and must be booked in advance by leaving a message with the Therapies Team at 604-434-1323 extension 123.

·We are in the process of setting up an online booking system as an option as soon as we are able.

Rapid Testing

Beginning Friday January 7th, all visitors 12 years and older coming to St. Michael’s Centre will need to undergo a Rapid Test during the screening process. All other precautions, including proof of vaccination, wearing a medical mask, and practicing diligent hand hygiene still apply.

Taking Residents Out

We encourage you not to take your loved one outside so as to avoid residents contracting the Omicron variant. If however you plan to take your loved one out, it’s important to make sure gatherings are kept very small, and follow precautions to prevent exposure, including hand hygiene and masking in all public spaces.

Visiting Hours & Main Entrance

·Visiting hours for social visits will now be 9am-5pm seven days a week. Visitors may stay until 7pm, but must arrive by 5pm.

·During visiting hours we will begin using the main entrance to allow spacing for rapid testing.  Only two people can be tested at a time and others will need to wait outside until space is available.

NOTE:  Please do not arrive between 2:30-3:00pm as this the time of staff shift change and the screening station is extremely busy.

Starting on Friday January 7th, there may be delays in the screening and testing process prior to entering the facility.  We ask for support and patience as we do our best in coordinating everyone.  For personal updates about your loved one, please call the Unit directly.

We thank you for your continued diligence and patience.

SMC Leadership Team

___________________________________________________________________________________

Update – December 31, 2021

As you may know, the Omicron variant is causing a lot of concern due to its high infectivity. Per direction from Dr. Bonnie Henry received today, the following will come into effect as of Saturday January 1, 2022 at St. Michael’s Centre (SMC), and every other Long-Term Care facility:

Important: Essential Visits Only
Beginning tomorrow, Saturday January 1, 2022, only essential visitors will be allowed to enter SMC. This measure will be in place until at least January 18, and will be reevaluated after January 18.
• No social visits by families will be allowed in Long Term Care

Under exceptional circumstances, if you are deemed to be an Essential Visitor, for example if your loved one is nearing end of life, please ensure you follow the below:
• Your mask must be kept on at all times.
• No sharing of food or beverages with residents
• No eating or drinking with the residents in their Dining Room
• If you are having symptoms, even mild symptoms, please Do Not visit until you are feeling better.
• No gatherings in common areas.
• Practice physical distancing

Taking Residents Out
We encourage you not to take your loved one outside so as to avoid residents contracting the Omicron variant. If you plan to take your loved one out, it’s important to make sure the gathering is kept very small, and follow precautions to prevent the possibility of exposure. Such precautions include hand hygiene and masking in all public spaces.

Rapid Testing
Starting Friday, January 7th, 2022, all visitors (which for now, will be Essential Visitors Only), will be required to undergo a Rapid Test during the screening process. We understand this means an additional step to your already busy day, and we ask that you remain patient while we all navigate these new orders put in place by Public Health.

We know this is not the news you, or we wanted to receive since this is the time to celebrate with family. We recognize this is an important Public Health step and we request your cooperation and support.

If you have any questions about an Essential Visit, please call 604.434.1323 and speak to the LPN or RN. We will continue to provide family with regular updates.

We thank you and wish you and your loved ones a healthy start to the New Year!

SMC Leadership Team

___________________________________________________________________________________

Update – December 17, 2021

We are entering the holiday season and we know many of you are looking forward to special time shared with your loved ones. Here are a few reminders to help holiday connections go smoothly at St. Michael’s.

 

Taking residents out
If you are planning to take your loved one out over the holidays, please call the nursing station in advance so the staff can have everything ready. Be sure to practice careful precautions to prevent the possibility of an exposure to our residents – including keeping gatherings small, practicing hand hygiene, and masking in indoor and public spaces. If your loved one is not vaccinated, we ask you to think carefully on taking them out – for their safety, yours and all of our residents.

 

Bringing food
When bringing food for your loved one, please only bring one serving – no leftovers to be refrigerated. Family may eat with their loved ones in private rooms, or in a bedroom if no other residents are present, but not in communal spaces. Once you finish eating, please put your mask back on.

 

Visiting hours
A reminder that visiting hours are 8:00am to 7:00pm on weekdays and 8:00am to 5:00pm on weekends.

 

We ask for extra patience over the holidays as we do our best to meet the many needs of our residents while staff are also taking much needed holidays.

May these holy days bring rest and the new year bring a promise of renewal.

 

SMC Leadership Team

___________________________________________________________________________________

Update – November 24, 2021

After consulting with Infection Prevention & Control, we are grateful to be able to welcome worship leaders back to St. Michael’s Centre who will begin offering Sunday services again.  Like all visitors, they will need to be screened, show proof of vaccination, wear masks, and practice proper hand hygiene.  We are thrilled to be rebuilding the ways we can care for the spiritual lives and inner well-being of our residents.

 

We are now screening both long-term care visitors and hospice visitors at the after-hours entrance, as well as staff, so we ask for your patience if there is a line-up.  Only one person or group of visitors can be screened at a time – others must wait outside.  Thank you for following these protocols to help keep our community safe.

 

We ask for extra patience over the holidays as we do our best to meet the many needs of our residents while staff are also taking much needed holidays.

 

May these holy days bring rest and the new year bring a promise of renewal.

SMC Leadership Team

___________________________________________________________________________________

Update – November 18, 2021

As of November 16th, our “Enhanced Monitoring” restrictions have been lifted!   We are thrilled to be welcoming you back for visits with your loved ones.

 

Our visiting hours are 8am-7pm on weekdays and 8am-5pm on weekends.  You may stay beyond these visiting hours, but please arrive during these times when our screening station is properly staffed.  When visiting in the evening, please be sensitive to the needs of other residents, particularly in shared rooms.

 

“And let us consider how we may spur one another on toward love and good deeds, continuing to meet together, and encouraging one another.”

The Holy Bible – Hebrews 10:24-25

 

SMC Leadership Team

___________________________________________________________________________________

Update – November 15, 2021

Our phone service provider has had a power outage, so our phone system is not currently working, along with many other businesses.  We are told that this should be resolved quickly.  In the meantime, for non-urgent inquiries, please wait until the phone lines are working again.  If you have an urgent question or concern about your loved one, please email info@stmichaels.bc.ca and include the resident’s name in the subject line.

 

We continue to be on Enhanced Monitoring for the remainder of today and anticipate hearing from Public Health tomorrow about clearance from these additional precautions.  All swabs have come back negative and there have been no new symptoms reported.  We will be in touch as soon as we have information to share with you.

 

Thank you for your patience as we continue to find our way through these challenges. We are eager to reunite residents with their families and friends very soon.

___________________________________________________________________________________

Update – November 10, 2021

We are pleased to let you know that all residents who were swabbed for a second time have received negative results, with the exception of one resident who required another swab due to an incomplete sample.  We will continue to let you know the results and updates to restrictions as soon as we’re able.

 

While we couldn’t gather for a Remembrance Day service today, we enjoyed the sounds of bagpipes around the outside of the building, and each of our veterans was presented with a certificate designed with art from a young neighbour.

 

May peace prevail in every place and in every heart.

 

SMC Leadership Team

Piping 1

Piping 2

Poppies

___________________________________________________________________________________

Update – November 8, 2021

A brief update to let you know that we’ve swabbed all of the residents again today who were directly affected by the exposure, as directed by Public Health.  We are praying for good news and will let you know once we have results.  In the meantime we will continue with precautions and doing everything we can to look after your loved ones.

 

On Wednesday we would normally be having a Remembrance Day service, but because we cannot gather for programs we will be making individual presentations to each of our veterans and in the afternoon a bagpiper will be coming to play outside of residents’ windows.  We’ll include some photos in the next update.

 

SMC Leadership Team

___________________________________________________________________________________

Update – November 7, 2021

We continue to be on Enhanced Monitoring.  If no new symptoms or cases arise, then Fraser Health will confirm with us on November 16th if we can lift restrictions.

 

All residents and staff who were exposed have been tested for COVID-19 and all results have come back negative.  They continue to be on droplet precautions until we get results from a second test this week.

 

As per recommendations from Public Health and the Medical Health Officer, the following will continue to be in place;

  • No social visits on all units
  • Residents are checked for symptoms twice daily
  • Staff are screened at the beginning of their shift and mid-shift
  • Group activities are postponed
  • Essential scheduled appointments will proceed

 

These circumstances put extra stress on residents, families, and staff.  May we be blessed with strength and peace as we find our way through together.

 

SMC Leadership Team

___________________________________________________________________________________

Update – November 4, 2021

Please find attached a letter from Fraser Health (link below) outlining the enhanced measures at St. Michael’s Centre (note that our Director of Care’s name is Malou).

 

At this time no residents or additional staff have tested positive for COVID-19 or have symptoms.  All families whose loved ones were exposed to the affected staff member have been contacted.  We continue to take direction from Fraser Health and are committed to sending regular updates when there are any changes or new information.

 

The impact of pausing social visits and programs cannot be underestimated.  The stress and hardship of these circumstances weigh heavily on all of our residents, families, and staff.  We ask for your kindness, patience and prayers as we navigate this together.

 

SMC Clinical Team

St Michael’s, Burnaby, Covid 19 Notification Letter, RESIDENT FAMILY, Nov 3, 2021

___________________________________________________________________________________

Update – November 2, 2021

One of our SMC staff members has tested positive with COVID-19.

 

The staff member was fully vaccinated and masked while working their shifts.  Due to this exposure to the virus, our facility is now under “enhanced monitoring.”  As we await further direction from the Medical Health Officer, Public Health has directed us to implement the following infection control measures, effective today, Nov. 2, 2021:

  • Social visitation will be stopped until further notice
  • All communal activities inside the facility, incl. residents dining together and participating in recreation/music therapy programs, are temporarily suspended
  • All admissions and transfers are on hold
  • Residents will be checked for COVID-19 symptoms twice/day
  • Residents that were exposed directly will be isolated in their rooms and all residents will be encouraged to stay in their rooms
  • All staff will continue to self-monitor for any symptoms

 

The good news is that all staff working at SMC are fully vaccinated and the majority of staff have received their flu shots.  The majority of residents are fully vaccinated, have received their 3rd booster dose, and have received their flu shot.  As of today no residents or  staff inside the building have symptoms.  We will receive further instructions and recommendations from the Medical Health Officer and will keep families updated.

 

If you have any questions, please do not hesitate to contact Malou Cordero (Director of Care) at 604-412-2185 or Marah (Resident Care Coordinator) at 604-434-1323 ext. 167.

 

NOTE:  Having spoken to Public Health, we are NOT in Outbreak Mode.   We are currently under Enhanced Monitoring and are taking all precautions.

 

We appreciate your  understanding and cooperation in these difficult times.

 

Sincerely,

SMC Clinical Leadership Team

____________________________________________________________________________________

Update – October 26, 2021

Residents will be receiving their 3rd dose of the COVID-19 vaccination. In discussion with FHA, we are confirming the following:

    1. If you have already consented for your loved one, residents will receive their 3rd C-19 booster dose at SMC this Thursday, October 28, 2021. 
    2. Influenza (Flu) shots have already been administered to the majority of our residents and staff.

If you have any concerns or questions, please contact Malou, Director of Care on 604-412-2185 or Marah Mendoza, Resident Care Coordinator on 604.434.1323 Local 167.

NOTE:  We encourage all family members to consent for the C-19 Booster dose for your loved residents.   It has been about 8 months since residents received their second C-19 dose, and research is clear that immunity strength is starting to wane.   Hence, we are expediting the 3rd Booster dose.  There is still time to provide consent if you have not already done so.

Sincerely,

SMC Clinical Leadership Team

_____________________________________________________________________________________

Update – October 20, 2021

REMINDER:  LTC visitors now require Full Vaccination by October 26th

 

All visitors will be required to be fully vaccinated against COVID-19, excluding children under 12 years or those with an approved medical exemption.  You are fully vaccinated seven days after you receive your second dose of COVID-19 vaccine. Proof of vaccination is required prior to entering or passing through the facility. To get your BC Vaccine Card, visit gov.bc.ca/vaccinecard

 

Additional reminders:

  • Visitors 12 years of age and older who are unvaccinated or unable to provide proof of vaccination will not be permitted to enter SMC (excluding  those with an approved medical exemption).
  • Until October 26th, partially vaccinated visitors are allowed onsite for visits, and do not have to undergo rapid testing.
  • Fully vaccinated visitors are required to show proof of vaccination, will be actively screened for signs and symptoms of illness, and must wear a mask.
  • It is strongly recommended that individuals taking residents on outings or for overnight visits are fully vaccinated, but proof of vaccination is not required to do so.
  • Essential visits/end-of-life care:  Exceptions will be considered on an individual basis for partially/unvaccinated individuals in circumstances related to compassionate reasons such as end-of-life care.

 

Plans are in progress for consenting residents to have a vaccine booster shot, but a date has not yet been set.

 

We once again ask for your patience and to continue to treat our staff with kindness and respect.  If you need to speak to someone about the policy, we recommend you contact the Provincial Health Office.

 

Sincerely,

SMC Clinical Leadership Team

_____________________________________________________________________________________

Update – October 18, 2021

NEW:  LTC visitors now require Full Vaccination by October 26th

 

The Ministry of Health and Provincial Health Officer have announced updated requirements for visitors to long-term care residents.

 

All visitors are now required to be fully vaccinated against COVID-19, excluding children under 12 years or those with an approved medical exemption.  You are fully vaccinated seven days after you receive your second dose of COVID-19 vaccine. Proof of vaccination is required prior to entering or passing through the facility. To get your BC Vaccine Card, visit gov.bc.ca/vaccinecard

 

Effective October 12, 2021:

  • Vaccinated visitors are required to show proof of vaccination prior to entry, including if only to pass through the facility to access an outdoor space.
  • Unvaccinated visitors 12 years of age and older who are unvaccinated or unable to provide proof of vaccination will not be permitted to enter SMC (excluding  those with an approved medical exemption).
  • Partially vaccinated visitors must adhere to the following measures until they are confirmed as fully vaccinated:
    • Wear a medical mask for the duration of the visit; and
    • Undergo rapid testing at the point of entry to the facility (excluding those under 12 years)
    • If the rapid test result is positive, the visitor must not enter the facility. Facility staff should strongly recommend the visitor arrange to have a polymerase chain reaction (PCR) test through public health.

 

Important Effective October 26, 2021:

  • Vaccinated visitors 12 years of age and older must demonstrate they are fully vaccinated to enter a facility (excluding those with an approved medical exemption)
  • Visitors will continue to be screened for signs and symptoms of illness, including COVID-19, and asked to sign-in for contact tracing purposes, prior to entry at every visit.
  • In the event of a COVID-19 outbreak at a facility, only fully vaccinated essential volunteers and essential visits will be allowed onsite.

 

Thank you for your support in helping us protect the health and safety of our residents, visitors, and staff.  This continues to be an evolving situation and we will keep families and visitors updated.  We once again ask for your patience and to continue to treat our staff with kindness and respect.  If you need to speak to someone about the policy, we recommend you contact the Provincial Health Office.

 

Sincerely,

SMC Clinical Leadership Team

_____________________________________________________________________________________

Update – October 10, 2021

 

RE: Proof of COVID-19 vaccination for all visitors

 

On October 6th 2021 the Provincial Health Officer and the Ministry of Health announced updated requirements for visitation in long-term care facilities. Recognizing the added layer of protection provided by the COVID-19 vaccines and the vulnerability of residents in long-term care even when fully immunized themselves, all visitors are now required to be fully vaccinated against COVID-19, excluding children under 12 years or those with an approved medical exemption. Proof of vaccination (BC Vaccine Card or equivalent) is required prior to entering or passing through the facility.

 

Effective October 12, 2021:

  • Visitors are required to show proof of vaccination at screening station
  • Visitors who do not demonstrate that they are either partially or fully vaccinated will not be able to enter St. Michael’s (excluding children under 12 years or those with an approved medical exemption)
  • Visitors who are partially vaccinated must adhere to the following measures until they are confirmed as fully vaccinated:
    • Wear a medical mask for the duration of the visit
    • Undergo rapid testing at the visitor entrance (excluding those under 12 years)
    • If the rapid test result is positive, you may not enter St. Michael’s and are strongly encouraged to have a   PCR test through public health.

 

Effective November 30, 2021:

  • Visitors must demonstrate they are fully vaccinated to enter a facility (excluding children under 12 years or those with an approved medical exemption)

 

We once again ask for your patience as we work through the logistics required to implement these changes.  If you are upset about this new requirement, please continue to treat our staff with kindness and respect – they are not responsible for the decision.  If you need to speak to someone about the policy, we recommend you contact the Provincial Health Office.

 

May we be united in our shared commitment to the safety and quality of life of our beloved residents here at St. Michael’s Centre.

 

SMC Clinical Leadership Team

______________________________________________________________________________________

Update – October 8, 2021

Influenza (Flu) Shots

This is a note to inform families that residents of St. Michael’s Centre will start to receive their Flu Shots on Friday, October 8, 2021.   Our pharmacist will be on site to administer the Flu shots.

Experts are saying this year’s Influenza season could be particularly serious and are encouraging all members of the public get their Influenza (Flu) vaccination for their own health and safety.   Getting vaccinated will also take pressure off our ER’s.

 

COVID-19 Booster Dose (3rd Shot)

A letter was emailed to families which includes information from Fraser Health regarding a 3rd dose of the COVID-19 vaccine for residents.  Stay tuned for more information.

 

Thanksgiving Ceremony

On Wednesday afternoon our community held our Thanksgiving service with music, prayers and words of gratitude.  Jennifer, one of our rehab assistants, made a wonderful display of colourful leaves on which residents and staff named what they are grateful for.  Each year it is a moving celebration to reflect on what we are most thankful for, even amidst the challenges and struggles.

 

          “The heart that gives thanks is a happy one, for we cannot feel thankful and unhappy at the same time. 

          The more we say thanks, the more we find to be thankful for. 

           We don’t give thanks because we’re happy. We are happy because we give thanks.”

Douglas Wood ~ The Secret of Saying Thanks

Leaf 3

______________________________________________________________________________________

Update – August 17, 2021

Interior Health Evacuation

Please be advised that due to the wildfire threat in the Interior Health region, Interior Health Authority has ordered the relocation of some long-term care residents to several LTC homes in the Lower Mainland, including St. Michael’s Centre (SMC). Residents will be arriving this week, and they will live and receive care at SMC until it is safe for them to return home.

Fraser Health Authority and Interior Health are working closely with us to make this temporary relocation as smooth and safe as possible, while ensuring the ongoing care, attention and safety of existing residents.

IMPORTANT: Due to the increased activity related to the transfer, we ask that you consider postponing any non-essential or social visits for the coming days while we help all residents adjust to their new environment. Our commitment is to ensure continuous, timely and two-way communication with you throughout this time.

We have moved and cohorted some of SMC’s residents together to accommodate the evacuees together in empty rooms. Any evacuees who are not fully vaccinated will be quarantined, and those who are, will not need to quarantine. We have been assured that none of these residents will be COVID-19 positive.

Thank you for your patience, understanding and continued support through this challenging time for those impacted by the wildfires. We also would like to thank SMC staff for their quick response in moving beds and get us ready for the transfer/evacuation when it happens.

Sincerely,

Malou

Update – August 11, 2021

Heat Wave:  Environment Canada has issued a heat warning for August 11 until August 15.  We will continue to implement our heat wave protocols to keep residents cool, safe and comfortable:

  • Five (5) Air conditioning units continue to be in use throughout the building to cool residents, staff and ensure all are comfortable.  They have been a blessing.
  • Fans, and cool zones are located throughout the building.
  • Staff will check on residents frequently during each shift, checking for symptoms of heat related illness, and ensuring our residents are properly hydrated.
  • Curtains are in place over the large dining room windows on A1 and A2 to reduce heat entering the units.

Visitors:  We kindly ask that visitors refrain from arriving for their visit between 2:30PM and 3:15PM each day.  During this time, day staff are leaving and evening staff are screening and signing in.  This causes congestion at the afterhours entrance and you may be waiting several minutes before our screening staff can help you.

We would like to remind all visitors to kindly continue to cooperate with screening staff and follow screening protocols at the beginning of every visit.  This includes; removing your mask and donning the provided medical mask, getting your temperature checked, reading the COVID-19 questionnaire and signing in.  Thank you to the family members for your words of support and encouragement.

SMC Resident Care Coordinator (RCC):  We would like to inform families that Eveling Rivera has resigned from her position.  Eveling has been the RCC at St. Michael’s Centre since 2018 and has helped to implement many important initiatives.  She shared her knowledge and expertise to uplift the standards of care delivery for the residents of SMC.   We are grateful for the efforts and hard work that she dedicated to SMC.  Her clear leadership was especially noticed and valued during our COVID-19 outbreak.  Eveling will be greatly missed, and we wish her the best in her new endeavors and career path.

We are grateful to RN Marah Mendoza for stepping in to fill the RCC role temporarily.  Marah comes with strong clinical and interpersonal skills, and has established rapport with staff, residents and family members.  Please welcome and support Marah in this temporary role as we plan on how best to permanently fill the RCC position.  You can contact Marah at the same RCC phone number:  604 434-1323 local 167 for your concerns.

COVID-19 in BC:  Over the past several months we have seen outbreaks in long term care homes decrease as vaccination rates increase.  However, recently there have been a number of outbreaks declared in the Interior Health region.  This is a reminder to continue to practice proper hand hygiene and practice physical distancing from others while in our communities and at St. Michael’s Centre.  See below an article about care homes in BC that have recently declared COVID-19 outbreaks.

https://bc.ctvnews.ca/covid-19-outbreak-declared-at-metro-vancouver-care-home-as-cases-rise-in-b-c-1.5541310

 

SMC Clinical Leadership Team

 

Update – July 29, 2021

Heat Wave:  Environment Canada has issued a heat warning for July 28 until August 1.   Temperatures are expected to rise and our plan to keep residents cool, safe and comfortable will include the following:

  • Five (5) Air conditioning units will be in use throughout the building to cool residents, staff and ensure all are comfortable.
  • Fans, and cool zones are located throughout the building.
  • Staff will check on residents frequently during each shift, checking for symptoms of heat related illness, and ensuring our residents are properly hydrated.
  • Curtains are in place over the large dining room windows on A1 and A2 to reduce heat entering the units.

If you are coming to visit your loved one, please ensure you drink plenty of water and monitor yourself for any symptoms of heat exhaustion or heat stroke.  If you have any specific questions about your resident, please contact either the Nurse in Charge or ask for the LPN caring for your loved one by calling 604.434.1323 and listen to the prompts.

Respectful behavior

Visiting restrictions and protocols continue to evolve with direction from the Ministry of Health and Fraser Health Authority.  Our primary goal will always be keeping residents and staff safe while making connections possible between families and residents.  Most families are being respectful and supportive through this ongoing experience and we are grateful.  As our staff continue to face  increased demands, we request your continued patience.

Staff vaccination rates:  The relaxation of visiting restrictions is possible because of the protection residents and staff have received through widespread vaccination in long-term care and assisted living sites, and the decreased risk of COVID-19 transmission in our community.  We are happy to announce that our staff vaccination rates continues to climb:

  • 91% of staff are vaccinated, with 74% being fully vaccinated.  (see below charts)

 

May rain come to refresh our gardens, our forests, and our souls.

SMC Leadership Team

 

Update – July 22, 2021

Our first weekend with reduced visiting restrictions has gone well – we thank our families for your patience and support.  A reminder that effective July 19, visitors to St. Michael’s:

  • Can have social visits without advance booking during the daily designated social visiting hours;
  • Don’t have to be limited in number; and may join their resident at outdoor events/gatherings;
  • Can physically touch (e.g., hugs and hand-holding) with appropriate infection prevention and control measures in place (e.g., hand hygiene).

 

As a protective measure to reduce the risk for introduction and spread of COVID-19, it is strongly recommended that visitors are fully immunized against COVID-19. Visitors will be asked to provide proof of vaccination prior to entering the site. If visitors do not have their COVID-19 Vaccine Record card, they can access their immunization records by registering for a Health Gateway account at healthgateway.gov.bc.ca. Visitors will also be screened for signs and symptoms of illness, including COVID-19, and asked to sign-in for contact tracing purposes, prior to entry at every visit.

 

While onsite, visitors need to adhere to all infection prevention control measures, including hand hygiene, physical distancing and use of medical masks;

  • Fully immunized visitors (i.e., two doses with the second dose received a minimum of 14 days prior) are required to wear a medical mask while moving in and through common areas of the facility, but are not required to wear a mask while in direct contact with the person they are visiting;
  • Visitors who cannot demonstrate that they are fully immunized are required to wear a medical mask for the duration of their visit;

NOTE:   If there are other residents in the room, then a medical mask must be worn even if you are fully immunized.

 

A few additional reminders:

  • Please avoid arriving for a visit between 2:30-3:00pm as this is very busy shift screening time for our staff.
  • If someone does not answer the door immediately, please wait for 1-2 minutes before ringing the bell again. Our staff may need to finish attending to residents before coming to let you in.

 

Parking lot security

An individual was spotted last Sunday July 18/21 in the SMC parking lot checking car doors to see if they are unlocked.  Please ensure your car is locked, and that there are no visible valuables in the car.  This will help deter this behaviour.  Video footage, pictures and relevant information has been passed on to the Burnaby RCMP.

 

Please find below a note from the Interim CEO of SafeCare BC:

 

Be Kind. Be Respectful

“We celebrate that people can see their loved ones in care, but visiting a care home can’t be like it used to (at least for now). So, if you have to answer some questions before entering a care home, or you’re asked to wear a mask, be kind, be respectful, and remember back to those early days in the pandemic when people would go outside in the evening and salute our healthcare heroes.”

SMC Leadership Team

Update – July 16th, 2021 – Relaxing Visitation Rules 

As per the Ministry of Health, long-term care visitation restrictions will change on Monday July 19th.  With these changes in mind, we have created new visitation guidelines specific to St. Michael’s Centre.

Screening:  The new sign-in process for visitors is as follows:

  • You will be given a new medical mask, asked for proof of vaccination, sign a form confirming you have answered “no” to all questions posted at the screening station, and have your temperature checked.
  • Please note: You are considered fully immunized 14 days after your second dose.
    • See below PPE requirements for fully and non-fully vaccinated visitors.
  • What is accepted as proof of COVID-19 immunization?
    • A paper record from your regional health authority or pharmacy.
    • You can check your immunization record online by registering for Health Gateway. Click the following link to access a digital version of your COVID-19 immunization records https://www.healthgateway.gov.bc.ca/

Important:   Personal Protective Equipment

  • Fully Vaccinated visitors (14 days have passed since 2nd dose), with proof of immunization, may remove their mask when visiting in their loved one’s room.   NOTE: Masks must be worn if there are other residents in the room.
  • Fully Vaccinated visitors (14 days have passed since 2nd dose), with proof of immunization,must still wear their mask in common areas (hallways, dining rooms) or visiting their loved one.
  • Visitors that do not provide proof of immunization must wear their mask for the entire duration of their visit in all areas of the facility.
  • Masks are optional for all visitors when visiting outdoors.

Available outdoor space:

  • Please enjoy the following outdoor spaces at St. Michael’s Centre:  Chapel Garden, Rose Garden, Resident Garden, and David Gray Park (Not SMC Property).
  • If you need assistance in locating any of the above noted outdoor spaces, please ask a therapies team member at the screening station.

Scheduling Visits:

  • Visits will no longer need to be scheduled.
  • If your loved one requires time to get ready, please call the Nursing Station prior to your visit, to give our staff time to have your loved one dressed and ready.
  • Outings:  Please “Sign Out” and “Sign In” at the nursing station, and notify care staff for outings with your loved one (ideally 24 hrs in advance).
    • B Unit Nursing Station:  604-412-2176; A1 Unit Nursing Station:  604-412-2178; A2 Nursing Station:  604-412-2182
  • Social visitation will be suspended if there is an active COVID-19 outbreak at St. Michael’s Centre.

 

Staff:  No Change – PPE requirements, screening process, and temperature checks twice daily remain in effect.  There will be no changes until further notice.

What can families do to help us?

  • If you are fully vaccinated, please send us proof of you vaccination via email at therapies@stmichaels.bc.ca so that we can start to enter this information into our database.

Give us your feedback:  How are we doing?  What are we doing well, and what can we do better?  If you have any questions or concerns regarding these changes, please reach out to our Clinical Leadership Team at EA@stmichaels.bc.ca

 

We appreciate your feedback and will continue to implement changes with a cautious and thoughtful approach.  Our visitation procedures continue to evolve based upon recommendations from the Ministry of Health and Fraser Health.  We ask for your patience and kindness as we review and revise our processes.

SMC Clinical Leadership Team

________________________________________________________________________________________

Update July 14th, 2021 – Relaxing visitation rules

As you will likely have heard, long-term care restrictions are changing on Monday July 19th.  We are working out the details of our plan to implement these changes and will be sending you more specifics on Friday.

 

Some brief highlights:

  • Visits will no longer need to be scheduled.
  • The screening of visitors will continue, but the process will be simplified.
  • Fully vaccinated visitors can remove their masks when in their loved one’s room, so long as no other residents are present.
  • Residents from different units will be free to socialize and attend programs together.

 

There is sometimes confusion about inconsistencies between information people have heard, and the guidelines we have in place at St. Michael’s Centre.  The Provincial Ministry of Health sends guidelines to the health authorities and Fraser Health gives more specific guidance to us.  We then apply the Fraser Health guidelines to our specific context and physical space.  As you can imagine, this is an imperfect system and it is difficult to create exact rules for every situation.

 

We ask for your support, patience, and questions as we move forward together.

 

Here at St. Michael’s Centre we continue to take a thoughtful, phased approach to implementing these changes.  We are applying the learnings from our own outbreak, and remember those who passed away from COVID-19.  With all of this in mind, we will take steps in steady, cautious ways that seek to meet the safety and social needs of our residents and families, as well as our staff.

 

What can families do to help us?

  • If you are fully vaccinated, please send us proof of you vaccination via email (therapies@stmichaels.bc.ca) so that we can start to enter information into our database.
  • Identify for us which family members plan to visit.

 

Please stay tuned for more information.  With gratitude for all the work, prayers, and kindness that have brought us this far.

 

SMC Leadership Team

________________________________________________________________________________________

Update June 29, 2021 – Heatwave

We wanted to update you on how we are managing the extreme Heat Wave at St. Michael’s Centre.  Since our previous update, we have implemented some more changes to help keep residents and staff cool and hydrated.  We are closely working with Fraser Health to address heat-related challenges and access support, information and resources.

What has been done this week to make residents and staff more comfortable:

  • Curtains have been placed over the dining room windows on A1 and A2 to reduce heat entering the units.
  • Maintenance has brought 10-12 more fans that are in use
  • Maintenance has made adjustments to the portable AC units so they work more efficiently
  • Extra staff (one per unit), have been brought in for Evening shift to assist residents with:  Pushing fluids, applying cold compresses, adjusting fans, and, assessing for signs of heat exhaustion.
  • Staff:  Each unit now has their own “cooling station”.  Each station has spray bottles, cloths and ice for staff to help cool yourselves.

Air Conditioning around the building

  • NEW: Yesterday June 28th, we received 5 industrial strength air conditioning units for each of the units, and Hospice. This has made a significant difference in the temperature around the building.   Staff and residents are grateful.  Any residents that require immediate cooling after conservative measures have been tried, will immediately be placed in front of the AC unit.  We will move the resident while in bed if needed.
  • KUDOS to our maintenance company Black and McDonald for sourcing the AC units, and to SMC’s maintenance person Hai for the quick installation yesterday!!

To protect our residents, we will continue to proactively monitor them for signs of heat-related conditions, and mitigate risk through the above measures.

How can families help?  If you are coming to visit your love one, please ensure you drink plenty of water, and monitor yourself for any symptoms of heat exhaustion or heat stroke.

Thank you

________________________________________________________________________________________

Update June 10th, 2021

We continue to work at reopening programs and services at St. Michael’s while maintaining our top priority of safety and well-being for all who live and work at SMC.

Vaccination Rates

Great news!  Our staff vaccination rate is now up to 87% and our target was 80%.   We are very pleased about this.   The greatly reduced number of outbreaks in long-term care homes is a testament to the effectiveness of the COVID-19 vaccines.

Family/Visitors:  Information about registering for first or second vaccination shots can be found here:

https://www2.gov.bc.ca/gov/content/covid-19/vaccine/register

June 16th Music Event

Stay tuned for an email about an outdoor live music event for residents next week.

Hair Appointments

Hairdresser appointments with Aisha can be booked starting on June 25th, 2021.  A separate email providing information about the hairdresser was sent yesterday.  Information is also available through our Unit Clerk Shirley:

Email:  UnitClerk@stmichaels.bc.ca 

Phone:  604-434-1323 ext. 100

Entering/Exiting through David Gray Park – Important safety and security issue

If you are visiting your loved one and would like to enter/exit through the wooden gate into David Gray Park, there is a code.  For safety reasons, only therapies team members have access to this code.  If you would like to exit through the gate, please inform a therapies team member and they will escort you out.  If you would like to re-enter through the gate, please call the therapies phone number at 604-434-1323 ext. 123 and a team member will let you back in.  Alternatively, visitors can take their loved one to David Gray Park by exiting through the after-hours entrance and walking around the side of the building where there is no code needed.

Truth and Reconciliation

We are all grieving the lives of the 215 children whose remains were discovered by the Tk’emlúps te Secwépemc First Nation.  Our ongoing reckoning with the horrors of residential schools is painful.  An altar has been set-up in the Parkview Lounge as well as educational materials.  These videos on the Legacy of Hope Foundation website are one way to continuing hearing stories so that we can all stay engaged with truth telling and the long-term work of reconciliation.

Videos – Legacy of Hope Foundation

Residential School Altar

As the restrictions in BC continue to evolve, may we continue to keep each other safe while delighting in what is possible.

SMC Leadership Team

________________________________________________________________________________________

Update: May 27, 2021

We are so grateful to see how effective the vaccines are proving to be and that our province is able to begin moving forward with declining cases. Here at St. Michael’s our team continues to recover from the continual changes and challenges we’ve navigated, and we are enjoying a time of more stability. Our staff vaccination rate is now at 85%. Individual visits and small gathered programs continue including bingo, baking, happy hour, music appreciation, 1:1 music therapy, walking program, gardening, and spiritual care wisdom circle among others.

An exciting upcoming event: Rick’s Heart Foundation will be providing a live outdoor music performance for St. Michael’s Centre on June 16th at 10:30AM. We advise families that parking will be limited on this day to allow room for the performers and a firetruck in the parking lot.

Visitation reminders: Thank you for your ongoing support and care as you visit your loved ones. We all want to keep this progress moving forward.
• Please book your visit in advance so that staff are aware at what time you will be visiting and we can prepare your loved one for the visit.
• Please fill out a visitor screening form every time you come in for a visit. Even if you have been vaccinated we need to screen you each time in order to contact trace in case of COVID-19 transmission.
• Please do not wear gloves but instead sanitize your hands upon entry, before/after contact with your loved one, and before/after entering and exiting different units.
• Wear your mask for the entire duration of your visit both indoors and outdoors. We have noticed several visitors lower their mask while visiting their loved ones inside the facility and we cannot allow this as it puts other residents, staff, and visitors at risk.
• Do not eat with your loved one in their room or in common areas. This puts other residents, staff, and visitors at risk as eating together is a high risk activity for COVID-19 transmission.

May you be blessed with good health and abiding peace.

SMC Clinical Leadership Team

______________________________________________________________________________________________________

Update: April 29, 2021

Update for you on visitation process:

 

We appreciate that the majority of families are following our visitation protocols.  We have taken direction from Fraser Health and Dr. Bonnie Henry to create these protocols.  Our goal is for residents, staff, and visitors to enjoy safe and meaningful visits.  In order to make this a reality, we must continue to follow the protocols outlined below:

 

Scheduling

  • IMPORTANT:  Please book your visit 24hrs in advance.  Please do not arrive without a scheduled visit as we have limited designated visitation areas and may not be able to accommodate you.  An unscheduled visit also places extra pressures on our staff, particularly on weekends, when there is less administrative support.
  • Scheduled visits allow us to prepare your loved one for your visit and to make sure staff is available to greet and screen you upon entry.
  • We discourage visits after 7:00pm as residents are receiving care and preparing to retire for the night.
  • Screening visitors is very important for contact tracing in case of COVID-19 transmission in our facility.

 

Designated Visitation Areas

  • If your loved one has a private room, your visit will take place in their room.
  • If your loved one has a shared room and you are a single visitor, your visit will take place in their room.
  • If your loved one has a shared room and multiple people are visiting, your visit will take place in one of the designated visitation areas in the facility.  The staff member that greets and screens you will direct you to this area.
  • We ask that visitors stay in their designated area for the entirety of their visit.
  • We encourage visitors to take their loved one outside, weather permitting.

 

PPE

  • You will be provided with a medical mask upon entry.
  • Please keep your mask on for the entire duration of your visit.  At times we have noticed a family members lowering their mask.  We need your cooperation on this for the safety of everyone.

Food/Beverages

  • If you bring food/beverages for your loved one, it must be a single serving in a disposable container, or non-perishable.
  • Do not lower your mask to eat/drink with your loved one.  Eating/drinking together is a high risk activity for COVID-19 transmission.

 

 

NEW: Pest activity

  • We have noticed an increase in pest activity (mice) in our facility.  This will be addressed in a prompt manner.
  • Beginning immediately, our pest control company will be visiting weekly to address this issue.
  • If you are bringing food/beverages for your loved one, please make sure it is a single serving in a disposable container or non-perishable.

 

NEW:  Communication with family members and scheduling visits: 

As of today, the therapies now have a cordless phone at the screening station. The number will remain the same 604.434.1323 (ext. 123).  When family members call, the phone will ring both in their office and at the screening station cordless phone.   We hope this will help families to book visits with greater ease, and make it easier to reach the team if needed.

 

Thank you!

 

SMC Clinical Leadership Team

______________________________________________________________________________________________________

Update: April 23, 2021 

As per Dr. Bonnie Henry’s announcements, we have implemented new visitation rules on April 1, 2021.
What has worked well?

  • We have designated visitation areas both indoors and outdoors.
  • Families and residents have been enjoying time together after many months of separation.
  • Families and residents have been enjoying outings in the nice weather.

Reminders

  • Fill out a visitor screening form every time you come in for a visit.  Even if you have been vaccinated we need to screen you each time in order to contact trace in case COVID-19 enters our facility.
  • Wear your mask for the entire duration of your visit both indoors and outdoors.
  • If you are going on an outing with your loved one, please sign out at the screening station or nursing station.
  • IMPORTANT: You must book your visit 24 hrs in advance.

o   Outings may be booked with therapies team or nursing staff.  o   Indoor visits are booked with the therapies team.
The following therapies programs have resumed:

  • Rehabilitation: Walking program
  • Recreation: Bingo, Tuck shop, Happy Hour, Gardening, Gentle Fit, News and Views, 1-1 visits
  • Music Therapy: Soundtrack to my life, Heart for music program, Music Appreciation, Movement to music, 1-1 music therapy sessions
  • Spiritual Care: 1-1 visits, Virtual worship services

We continue to follow direction from Fraser Health regarding the min/max group size for programs and which programs we are permitted to facilitate.  If you think your loved one may enjoy or benefit from any of the above programs, please reach out:

SMC Clinical Leadership Team

____________________________________________________________________________________________________________________

Update: March 26, 2021

Changes to social visits:  In light of the announcement made by Dr. Bonnie Henry and Minister A. Dix yesterday, SMC will be making the necessary changes to our social visitation process.  Some of the announced changes that are to take effect April 1, 2021 are:

  • The “single designated social visitor” restriction will be removed, allowing additional family and friends to visit.
  • The number of visitors will be expanded, allowing up to two visitors, plus a child (defined as 18 or younger) at any one time.
  • Visits must allow for a minimum of 60 minutes (they must be booked in advance).
  • Visitors will be asked only to visit with one resident at a time, and to limit their group activities.
  • Physical contact—including hugging—will be allowed, provided visitors wear a mask and follow proper infection control procedures (i.e. hand hygiene and cough etiquette).

The SMC Clinical Leadership will be meeting on March 29th, 2021 to plan and discuss the implementation of these changes.  Stay tuned for further information.

Dining Room Opening:  On March 23 – 24, 2021, we opened up our dining rooms to 50% capacity for residents on all units.  The staff and residents are happy to be enjoying their meals together once again, and things have gone smoothly.

We are hopeful that the vaccination of the majority of our staff and residents as well as following strict hand hygiene and PPE protocols will continue to keep staff, residents, and families safe.

We encourage family members to receive your C-19 vaccine as soon as you are eligible.  Let us continue to work together through this pandemic.

“Hope sees the invisible, feels the intangible, and achieves the impossible.” – Helen Keller

 

SMC Visitation Team

Update March 19, 2021

After our second outbreak was declared over, and following direction from FHA, we can now move into the next phase of our post-outbreak step down process.  This means we can begin to systematically reopen the dining rooms for some residents to enjoy their meals together.  The reopening of the dining rooms will begin on March 23, 2021.  We will continue to implement physical distancing during meal times to ensure the safety of our residents.

Group programming: Our residents’ emotional and psycho-social well-being is very important to us and the pandemic and COVID-19 outbreaks at our facility have posed unique challenges for meeting residents’ emotional, spiritual, creative, and social needs.  We are very mindful of this!  The therapies team and spiritual care leader will reintroduce small group programming (2-4 residents) and continue to provide 1:1 visits and sessions in residents’ rooms.  The therapies team is currently planning recreation, music therapy, and rehab therapy programs and we will keep you updated on which programs are implemented.

Spiritual Care needs:  Our Spiritual Care Leader is providing one-on-one support in residents’ rooms and television worship services will resume soon in the lounges.

We would also like to introduce our new Social Worker Farida Oren, who will support resident/family needs.   Farida will work at St. Michael’s on Monday’s and can be reached at 604.434.1323 Ext. 125

 

Prayer

Come, all those weary from the crowd and bustle of the day

Come, all those with delight for the abundance of everyday treasures

Come, all those with spirits frayed from the pull of unforeseen difficulties

God’s steadfast love awaits you.

Amen.

Update March 5, 2021

Vaccine update:Approx. 140 staff have received their first Pfizer vaccine (~74%), and a large number of staff have received their 2nd dose.  We continue to stay vigilant by wearing appropriate PPE at all times, following proper hand hygiene procedures, and physical distancing.

 

Good news on Vaccines: https://www.cbc.ca/news/politics/johnson-johnson-covid19-vaccine-approved-1.5937900

 

Feedback:  We would like to let families know that there is a page on our website where families can ask questions, voice concerns, and/or provide feedback. This feedback feature can be found at this link:  https://stmichaels.bc.ca/contact/

 

Indoor and virtual visits:  We continue to facilitate indoor visits and we are happy to be a part of reuniting families with their loved ones.  We kindly remind families to wear masks for the duration of their visit and to stay behind the plexiglass partition.

  • If you would like to schedule a visit, please email: therapies@stmichaels.bc.ca  or phone:  604-434-1323 ext. 123.
  • If you have any questions about social visits or essential visits, please speak with Eveling Rivera, Care Coordinator 604-434-1323 ext. 167, or Malou Cordero, DOC 604.434.1323 Ext. 106

International Women’s Day:  March 8 is International Women’s Day, a time to celebrate the contributions of women and girls everywhere; to recognize women who inspire us all; and to renew discussion about the importance of gender equality in Canada and around the world.

 

Prayer

We live at mystery’s edge

Watching for startling luminescence

Or a word to guide us. 

In fragile occurrences 

You present yourself

And we must pause to meet you

Daily, there are glimmers, 

Reflections of a seamless mercy

Revealed in common intricacies. 

These circles of grace spill out around us

And announce that we are a part of you

Amen.

 

SMC Clinical Leadership Team

 

Update February 19, 2021

We are pleased to announce that 93 of our residents received their second and final dose of the COVID-19 vaccine today.  Many of our staff have received their second doses and others have upcoming vaccination appointments.

Reminder:  Please send us any feedback you have in regards to communication from SMC to families during our 2nd outbreak as per yesterday’s email.

“But those who hope in the Lord will renew their strength. They will soar on wings like eagles; they will run and not grow weary, they will walk and not be faint.” – Isaiah 40:31

SMC Clinical Leadership Team

Update February 17 2021

2nd dose of Resident COVID-19 vaccine:  We are pleased to announce that residents will be receiving their second dose of the Pfizer COVID-19 vaccine this Friday, February 19, 2021.  Some of our staff have already received their second and final dose of the vaccine and others have begun booking their appointments.  This is exciting news as the vaccine, along with our PPE and hand hygiene protocols, will help reduce the transmission of COVID-19 in our facility and communities.

Indoor/Virtual Visits:  We are so glad that scheduled indoor and virtual visits have resumed and families have been able to reunite with their loved ones.  We kindly remind families to please respect the following guidelines so we can ensure a safe visit for residents, families and staff:

  • Indoor visits are limited to 30 minutes per one designated visitor per week.
  • Please stay home if you are feeling unwell.   We will screen you before your visit as per past practice.
  • During your visit, please remain behind the plexiglass partition and refrain from touching your loved one.
  • Sanitize your hands before and after your visit

Food/items deliveries:  See below what food and items we can accept at our facility at this time:

  • What essential items are accepted? 
    • All essential care items (soaps, lotions, etc.) must be new products.
    • Items that fit in a standard grocery bag (to minimize clutter in rooms).
    • Items that can be sanitized.
  • What food items are accepted? 
    • Home-made or store bought food packaged in a single-use food container that can be discarded after consumption.
    • Non-perishable food items that do not require refrigeration.

Changes to family updates:  Currently, our communications team emails families, and updates the website on Mondays, Wednesdays and Fridays.  Now that our second outbreak has been declared over as of Feb. 7, 2021, we will be only updating families as needed.  If you have any questions about your loved one’s health, please call the nursing station on their unit.  See below the direct phone numbers for each nursing station:

  • A1 Unit nursing station:  604-412-2178
  • A2 Unit nursing station:  604-412-2182
  • B Unit nursing station:  604-412-2176

As well, there has been an email sent out to all families earlier today requesting your feedback in regards to communication from SMC to families during our second outbreak (Dec. 10, 2020 – Feb. 7, 2021).  We are  committed to learning and improving our work at SMC.  Please send us your feedback on how we can do better.  We will be reviewing the feedback received from families at our outbreak debrief meeting on Feb. 24, 2021.

“Alone we can do so little; together we can do so much.” – Helen Keller

SMC Clinical Leadership Team

Update February 12, 2021

Our scheduled indoor and virtual visits began yesterday, Feb. 11, 2021 and we are honoured to be able to reunite families with their loved ones.  We are thankful that families continue to follow COVID-19 safety protocols to protect our residents, families, and staff.

 

We reflect on our difficult journey through our second outbreak and at the same time, we look forward with hope for the future.  Some of our staff at St. Michael’s Centre have received their second and final dose of the COVID-19 vaccine and others are booking their appointments.  We continue to await direction from Fraser Health as to when the residents will receive their second dose and we will keep you updated.

 

“God, teach us what it means to have faith in silence. When we face trials that are beyond our understanding, help us to find peace. Help me be joyful in hope, patient in affliction, and faithful in prayer. You set all things in accordance to your time. Remind us to wait patiently, and find peace in your plan”. – Dick Woodward

SMC Clinical Leadership Team


Update February 10, 2021

With the outbreak at St. Michael’s Centre declared over on Feb. 7, 2021, we are happy to announce that scheduled indoor/virtual visits for families and residents can begin again.

Indoor/Virtual Visits Update: 

As a reminder, we have provided the indoor visitation guidelines below:

  • Indoor visits  are limited to 30 minutes per one designated visitor per week.
  • Please stay home if you are feeling unwell.   We will screen you before your visit as per past practice.
  • During your visit, please remain behind the plexiglass partition and refrain from touching your loved one.
  • Sanitize your hands before and after your visit.

 

The therapies  team will begin scheduling indoor and virtual visits today, Wednesday, Feb. 10th, 2021.  Please connect with our therapies team to schedule at 604-434-1323 ext. 123 or email therapies@stmichaels.bc.ca

 

Essential visits are reserved for families with a loved one that is actively dying.  Essential visitswill continue to occur in residents’ roomsin consultation with Malou (Director of Care) and Eveling (Resident Care Coordinator).

 

Food/Items Deliveries:  We are now accepting food and items deliveries.  See below our guidelines.

  • What essential items are accepted? 
  • All essential care items (soaps, lotions, etc.) must be new products.
  • Items that fit in a standard grocery bag (to minimize clutter in rooms).
  • Items that can be sanitized.
  • What food items are accepted? 
  • Home-made or store bought food packaged in a single-use food container that can be discarded after consumption.
  • Non-perishable food items that do not require refrigeration.

 

2nd dose of COVID-19 vaccination for residents:  A total of 93 residents at SMC received their first dose of the vaccine between January 8th – 21st, 2021.  We are expecting the 2nd round of resident vaccinations to occur about 42 days after the first.  We are in discussion with the FHA vaccine coordinator for our site as to the exact date of this 2nd round of vaccinations.   We will keep you updated.

 

There continue to be many COVID-19 outbreaks in long-term care and assisted living facilities within Fraser Health.  The above safety measures are important to keep all who live and work at St. Michael’s healthy, and to do our part in helping contain COVID-19.

 

“Sorrows gather around great souls as storms do around mountains; but like them, they break the storm and purify the air of the plain beneath them.” – Jean Paul 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update February 8, 2021

Great news – we are thrilled to share that yesterday Fraser Health declared the outbreak at St. Michael’s Centre is over!  This has been a long, difficult road for everyone involved.  We are grateful to the profound dedication of our staff team and the patient endurance of our residents and families.

 

We are now in a step-down process in which restrictions are gradually eased in phases.  We will continue to follow all necessary Infection Prevention and Control Prevention measures, including mandatory PPE, screening our staff twice per shift and screening our residents twice per day.

 

Food Deliveries

We can now accept food items with the following criteria:

  • Single serving
  • Disposable containers
  • Nothing that needs refrigeration or reheating

 

Visits

Our Therapies Team is working to re-establish in person visits in the main entrance as soon as possible.  You can expect an update in the next two days with dates and instructions for scheduling.

 

Communications

We will no longer have a regular rhythm of family updates as we did during the outbreak.  Relevant information will be sent as needed.  Please reach out with any questions.

 

We have heard that some people did not receive the updates last Wednesday and Friday (Feb 3rd and 5th).  Our apologies – this seems to be a technical error and we’re not sure how many people were affected.  You can read the updates from those days on our website:  COVID-19 Info – St. Michael’s Centre

 

A time to weep, and a time to laugh; a time to mourn, and a time to dance.”

Ecclesiastes 3:4

We are constantly reminded of life’s fragility and preciousness.  Holding in our hearts the lives that have passed in this time, let us cherish the life that continues as we gently find our way forward.  We invite you to find your own way of celebrating and honouring this moment.

 

Peace be with you,

St. Michael’s Leadership Team

_________________________________________________________________________________

Update February 5, 2021

Good news:  There are no new staff or resident cases to report.  We continue to move in the right direction and await direction from the FHA Medical Health Officer on the status of our outbreak.

Total resident cases: 23

  • B Unit: 17
  • A1 Unit: 6
  • A2 Unit: 0

All of our staff (16) that previously tested positive for COVID-19 have fully recovered and have been cleared to return to work.

 

We still cannot receive non-essential food items at this time.  We will let you know when this is possible once Fraser Health deems this safe.

 

Blessing:

May mercy be our path

And peace fill our days

May love heal every heart

And God’s grace light our way

 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update February 3, 2021

There are no new staff or resident cases to report.

Total resident cases: 23

  • B Unit: 17
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 16

 

Residents on A2 have been swabbed this morning and we are awaiting results.

 

Over the weekend, one of our nurses donated an electric organ as pictured below.  We look forward to when we can begin music therapy programs again and the residents can enjoy this new piece of musical equipment.

 

“Art is how we decorate space, music is how we decorate time.” – Jean-Michel Basquiat

Electronic Organ 2

 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update February 1, 2021

Over the weekend we had another resident die related to COVID-19.  We say goodbye, we grieve, we remember each cherished life and we pray for the families.

Total resident cases: 23

  • B Unit: 17
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 16

 

Residents on A2 will be swabbed on Wednesday.

 

We are still not able to receive non-essential deliveries or food items at this time.  We will let you know when this is possible once Fraser Health deems this safe.

 

“By the light of day and by the dark of night

Your God has not forgotten you.”

Quran – Daylight 93.1-3

 

“Do not be afraid or terrified…for the Lord your God goes with you;

he will never leave you nor forsake you.”

Deuteronomy 31:6

 

SMC Leadership Team

_________________________________________________________________________________

Update January 29, 2021

There are no new resident or staff cases to report.

Total resident cases: 25

  • B Unit: 19
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 16

Staff  were swabbed on Jan. 28, 2021 and many results have returned negative.  There are still staff swab results pending and we will keep you updated.

 

This has been a difficult journey for residents, families, and staff, and with no new cases to report, we pray that our outbreak will be declared over soon.  We are moving in the right direction.

 

Prayer

Faith is the bird that sings to the dawn while it is still dark.

Though it is difficult to see now, I believe the dawn will come.

I will find the right melody of joy and sing a song of trust in God.

Amen.

 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update January 27, 2021

Total resident cases: 25

  • B Unit: 19
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 16

Since our last update, an additional staff member has tested positive for COVID-19.  Though this person was wearing PPE, and did not go into resident rooms, out of an abundance of caution the Medical Health Officer has placed A2 on droplet precautions and wanted all A2 residents to be re-swabbed.

 

We are happy to announce that all A2 resident swabs have returned negative!  Staff will be swabbed tomorrow, Jan. 28th, 2021 as a precautionary measure to protect all of our residents.  A2 will continue to remain on droplet precautions, and this means that only dedicated nursing staff will enter resident rooms and must wear gowns and gloves, in addition to goggles and masks.

 

A1 has been lifted off of droplet precautions and residents are advised to stay in their rooms.  Staff are still required to wear masks and goggles.

 

Virtual visits update:  Going forward we are unable to schedule virtual visits in advance due to our current outbreak status and droplet precautions on B unit and A2 unit.  Please email the therapies team or call the nursing station on the preferred day of your virtual visit and we will do our best to accommodate your request.  We kindly ask for your patience and understanding if we cannot fulfill your request immediately.  See below the therapies team email and phone numbers for each nursing station:

 

Therapies team email:  therapies@stmichaels.bc.ca

B Unit:  604-412-2176

A1 Unit:  604-412-2178

A2 Unit:  604-412-2182

 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update January 25, 2021

Yesterday we had another resident die related to COVID-19.  As we say our goodbyes and process our grief, we continue to remember these cherished lives and pray for the families.

Total resident cases: 25

  • B Unit: 19
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15

 

Residents on B Unit were swabbed again today.

 

We are still not able to receive non-essential deliveries or food items at this time.  We hope that changes in restrictions will be coming soon once Fraser Health deems this safe.

 

“For I am convinced that neither death nor life, neither angels nor demons, neither the present nor the future, nor any powers,neither height nor depth, nor anything else in all creation, will be able to separate us from the love of God.”

Romans 8:38-39

 

SMC Leadership Team

_________________________________________________________________________________

Update January 22, 2021

We are happy to announce that all of the results from the last swab testing of residents on A1 and B Unit (Jan. 19, 2021) have returned negative!  This is great news and we will continue to diligently follow our hand hygiene and PPE protocols to stop the transmission of COVID-19 in our facility and communities.

 

One of our residents passed away from C-19 this morning.  We pray her soul rests in eternal peace.

 

Total resident cases: 26

  1. B Unit: 20
  2. A1 Unit: 6
  3. A2 Unit: 0

Resident Vaccinations – First Dose:   Another 8 residents received their first dose of the Pfizer Vaccine yesterday.   As a result, ~93% of our current residents have now received the first dose of the vaccine.  This is a very strong number.

 

Total staff cases: 15

 

Just as the soft rain fills the streams, 

Pours into the rivers and joins together in the oceans, 

So may the power of every moment of God’s goodness

Flow forth to comfort and heal all beings.

Amen.

 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update January 20, 2021

After yesterday’s swabbing of residents on A1 and B units, we are awaiting one further result and all others have returned negative!

 

Yesterday we had another resident die related to COVID-19.  We say another goodbye and pray for the family.

Total resident cases: 27

  • B Unit: 21
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15

 

Staff will be swabbed again tomorrow.

 

Current Restrictions

  • We are still not able to receive non-essential deliveries or food items at this time. We know this is a way you would like to offer care to your loved ones, but we are still in outbreak mode and still need to keep resident safety as our number one priority.  Our Leadership Team, in consultation with Fraser Health, We will continue to re-evaluate delivery protocols on a weekly basis and keep you informed.
  • There are still significant limitations on our ability to provide virtual visits, as our Therapies Team is not allowed to enter resident rooms and nursing staff have a full workload. Again, we will continue to re-evaluate and keep you informed.

 

Communication Feedback

Thank you for the input we’ve received about our communications.  Many of you expressed beautiful appreciations of our staff and teams at SMC, and said you are grateful to continue receiving regular updates.

  • There was a request to include the total number of deaths due to COVID-19.  Each time a resident has passed away due to C-19, we have informed families of this on our daily updates.  Our reason for not sharing total number of deaths from C-19 is that we believe it could be distressing for some to regularly see the total deaths reported, and this number does not quantify the loss and grief experienced.  For those wanting this information, it can be found in the BC CDC’s weekly outbreaks report: BC COVID-19 Data (bccdc.ca)

Here is the link to the most recent report: http://www.bccdc.ca/Health-Info-Site/Documents/COVID_sitrep/LTC_AL_COVID-19_Outbreak_Report_0113_2021.pdf

  • We also received a request to report the number of COVID-19 positive residents who have recovered.   We report the total number of positive residents/staff since the beginning of our 2nd outbreak (Dec. 10, 2020).  Many residents have recovered which means they have cleared the two week period in which they are considered infectious.  However, this does not mean that the residents are symptom free and have returned to their full health.  Although some residents have cleared their two week infectious period, they could still have symptoms, or go on to develop symptoms, decline, and ultimately pass away.  We sense that it would be very difficult for families if we were to report the number of recovered residents, and then subsequently have some of those residents decline, and pass away.  Rather than report cases that are considered recovered, we felt it better to communicate directly with families of affected residents about the current status of their loved one.

 

Jennifer Farinha led our Therapies Team in creating a dove for each of our residents who have died during this outbreak.  All staff pass under the hanging doves as they enter the building, remembering our beloved, departed residents.

Dove

“Now may the God of peace give you peace at all times and in every circumstance.  God be with you all!”

2 Thessalonians 3:16

 

SMC Leadership Team

_________________________________________________________________________________

Update January 18, 2021

Total resident cases: 28 (No Change); The next round of resident swabs (B and A1 units only) is January 19th;

  • B Unit: 22
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15 (No change)

  • Many staff have completed their isolation period and have returned to work.
  • We are working with the FHA Mobile Response Team to provide our staff individual and group debriefing sessions.

Good news:   All residents swabbed on January 12th returned negative, and all staff swabbed (~102) on January 14th also negative.  This is encouraging

Could you kindly provide us with some feedback:  Are you finding the updates helpful?  What could make the information more meaningful, keeping in mind we need to respect individual resident/family confidentiality.

We know this has been an incredibly difficult time for you, and especially for those families whose loved ones tested positive for C-19, or lost a loved one as a result.

Our thoughts and prayers are with our beloved residents and all of you.

SMC Clinical Leadership Team

_________________________________________________________________________________

Update January 15, 2021

One of our residents passed away yesterday due to COVID-19.  May this resident rest in peace.  We are deeply saddened by all of the beloved residents we have lost.  Our prayers and condolences are with the families.

Total resident cases: 28

  • B Unit: 22
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15

  • Many staff have completed their isolation period and have returned to work.

Good news:  Staff were swabbed yesterday, January 14, 2021 and more than half of the results returned negative.  The results of the remaining staff are pending.  Many of our staff and residents have now received their first dose of the Pfizer vaccine and will be receiving their second and final dose in the next month.

Reminder:  We will now be sending family updates on Mondays, Wednesdays, and Fridays, with additional updates if there is critical information that needs to be shared sooner.

 

Prayer:  Wings of Strength

Be the wings of our strength, O God

In this time of wilderness waiting.

This is the time of treading life, waiting for the swells to subside

And for the chaos to clear.

Be the wings of our strength, O God

In this time of wilderness waiting.

 

SMC Clinical Leadership Team

_________________________________________________________________________________

Update January 14, 2021

No changes to report.

Total resident cases: 29

  • B Unit: 23
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15; Staff are being swabbed today.

 

Earlier this week the Mobile Response Team (MRT), which provides psychosocial support for frontline workers during the pandemic, met some of our staff through Zoom.  MRT was available for staff one to one support sessions.  We will continue to work with the MRT in supporting our staff and leadership teams.

 

Care Workers & Grief

A Vancouver Sun article today about the grief care workers experience in outbreaks features an interview with Jennifer Lyle, CEO of SafeCare BC, standing in front of our building.  While we were not involved or featured in this story, we are glad that there is an emphasis on this issue so supports can continue to be offered.

https://vancouversun.com/health/covid-19-b-c-care-workers-struggle-with-grief-after-outbreaks

 

Communication update

As our situation stabilizes with low numbers of new cases, there are less updates to report.  This is a welcome shift from the weeks when our situation was changing daily.  Accordingly, we will now be sending family updates on Mondays, Wednesdays, and Fridays, with additional updates if there is critical information that needs to be shared sooner.

 

Thank you for your ongoing prayers and encouragement.

SMC Leadership Team

_________________________________________________________________________________

Update January 13, 2021

All swab results from A1 came back negative!   We are very happy to see that efforts to contain the virus has yielded these results.  We will continue to monitor all residents, and swab A1 and B units again next week.

Total resident cases: 29

  • B Unit: 23
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15

Staff will be swabbed again tomorrow.

Internet update

We have received feedback from some families about trouble accessing Wi-Fi.   Our IT staff person has made several improvements to our Wi-Fi networks and is working on an upgrade with Shaw to increase our bandwidth, and will install a new modem.  We will update you once this is in place.

Deep gratitude can be a difficult practice of naming what we’re thankful for even when things are unimaginably hard.  Today we give thanks for good news and for days when gratitude comes easily.

SMC Leadership Team

_________________________________________________________________________________

Update January 12, 2021

We have one new resident positive with COVID-19 in B Unit.

Total resident cases: 29

  • B Unit: 23
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15

 

Good news:  Since the past two resident swab results on A2 have returned negative, the Medical Health Officer has “Stepped Down” our A2 unit.  Droplet precautions have been removed and residents on A2 will not need to be re-swabbed.

 

We will continue to diligently care for our residents with courage and heart.  During these challenging times we pray for strength and healing for all SMC families, staff and residents.

 

Prayer of Blessing

In this day’s journey, life blessing moments.

In this day’s journey, a peaceful spirit.

In this day’s journey, words which strengthen.

In this day’s journey, God’s healing love.

Amen.

 

SMC Clinical Leadership Team

__________________________________________________________________________________

Update January 11, 2021

We have 1 new positive resident to report on B unit.  It was a difficult evening here, as two more COVID positive residents have died.  We hold the families in our prayers.

Total resident cases: 28

  • B Unit: 22
  • A1 Unit: 6
  • A2 Unit: 0

Total staff cases: 15

Residents on B unit were swabbed today and A1 residents will be swabbed tomorrow.

Family reminders

  • We are not able to receive non-essential food or personal items for residents during the outbreak.  If you have questions about essential items, please contact us.  If your loved one is in need of anything, we will reach out to you.
  • If you are sending an email with questions for our clinical team, please remember to include the name of your loved one.
  • We know there have been some issues with the wireless internet here and our I.T. team is working with Shaw to sort this out.

We pray for God’s mercy and grace to surround us all…

Our departed residents and their grieving families,

Our residents who remain in their rooms,

Our staff who continue to offer care amidst so many goodbyes,

Our families who wait for the time to be with their loved ones again.

God, help us know your mercy and grace.

SMC Leadership Team

__________________________________________________________________________________

Update January 10, 2021

We have no new positive cases to report.  With sadness, we share that another COVID positive resident has died.  Our prayers and condolences are with their family.

Total resident cases: 29

  • B Unit: 21
  • A1 Unit: 8
  • A2 Unit: 0

Total staff cases: 15

 

Amidst our hope, there continue to be waves of grief as well.  Christian scriptures tell of Jesus sleeping in a boat while he and his disciples travel across a sea.  An unexpected and violent storm threatens to overturn them.  The disciples cry out that they will drown, but Jesus calms the storm and their fears.  (Matthew 8, Mark 4, Luke 8)

 

In the ongoing violent storm of this outbreak and pandemic, may the prayer below help us to cry out.

SMC Leadership Team

 

God of my life, I am lost at sea,

the wild winds and pelting rain of my troubles

are threatening to submerge me in their power. 

I am tossed to and fro by the struggles that come upon me every day. 

There is so little energy in me to go on. 

I do not know how much longer I can hold on to hope. 

In my distress I cry out: Are you asleep in my boat of life?

So I beg of you, Comforting One who goes with me in the storm,

look after me, I take shelter in you. 

I will rest in you, God,

and trust that you will be with me

no matter how great or how long or how intense the storm is. 

I entrust my life to you.  Amen.

 

Joyce Rupp, Praying Our Goodbyes, 1988

__________________________________________________________________________________

Update January 9, 2021

There are no changes to report in case numbers.

Total resident cases: 30

  • B Unit: 21
  • A1 Unit: 9
  • A2 Unit: 0

Total staff cases: 15

 

Good news:  Yesterday, 91 residents received the COVID-19 vaccine and 120 staff have received their vaccinations.  Staff are feeling relieved, celebratory, and hopeful for the future.  Although the majority of staff have been vaccinated, we continue to diligently follow hand hygiene and PPE protocols to reduce the transmission of the virus in our facility and communities.

 

A member of our clinical leadership team who received the vaccine expressed that for the first time in a long time, they heard the birds chirping and singing this morning as they stepped outside to begin their day.  This experience is a testament to the relief and hopefulness felt by staff that received the COVID-19 vaccine yesterday.

 

“Be like the bird who, pausing in her flight awhile on boughs, feels them give way beneath her, and yet sings knowing she has wings.” – Victor Hugo

 

SMC Clinical Leadership Team

__________________________________________________________________________________

Update January 8, 2021

There are no changes to report in case numbers.

Total resident cases: 30

  • B Unit: 21
  • A1 Unit: 9
  • A2 Unit: 0

Total staff cases: 15

Today has been an important and uplifting day as vaccines were provided to residents and staff.  92 residents and approximately 120 members of our staff are now vaccinated.  In the post-vaccination waiting area, there were expressive emotions of relief and celebration, as well as staff saying distanced Hello’s to colleagues they haven’t seen in so long because they work in different parts of the building.

Katrina Conales, a member of our therapies team made ribbons worn by our outbreak leadership team, and the Fraser Health immunization team, symbolizing hope on this day.

Wade

May we continue to find hope in human kindness and God’s steadfast presence.

SMC Leadership Team

__________________________________________________________________________________

Update January 7, 2021

There are no changes to report in case numbers.

Total resident cases: 30

  • B Unit: 21
  • A1 Unit: 9
  • A2 Unit: 0

Total staff cases: 15

 

Staff were swabbed again today.  Our team has set-up staff vaccination and recovery stations for tomorrow.  Residents will receive vaccinations in their rooms.

IMG 4095

 

May we all receive what we most need to carry on through the challenges of this time.

SMC Leadership Team

__________________________________________________________________________________

Update January 6, 2021

Unfortunately we have 5 new resident cases to report – 4 on B unit and 1 on A1 unit.  There is also a correction to our total staff numbers.

 

Based on the results of the swabs received today, our Care Coordinator has completed 3 moves to cohort residents in an attempt to reduce transmission.  The Fraser Health Infection Control team has approved the moves.   Our teams continue to work with Fraser Health to ensure our staff receive ongoing training to shore up gaps.

Total resident cases: 30

  • B Unit: 21
  • A1 Unit: 9
  • A2 Unit: 0

Total staff cases: 15

 

Vaccination this week!

Great News:  We received notification today that Fraser Health staff will be on site this Friday, January 8th, to vaccinate residents and staff.  All residents whose consent has been received, and who qualify for the vaccine based on the guidance of the Medical Health Officer, will be vaccinated.

 

We give thanks for another layer of protection against this virus, and the many people involved in developing and distributing the vaccine.

 

We give thanks for the Holy Love that is around us and within us in each moment of this life and beyond.

 

SMC Leadership Team

__________________________________________________________________________________

Update January 5, 2021

We had one resident positive with C-19 pass away today.  We pray his soul rest in eternal peace.  Our condolences are with the families.


Total Resident COVID-19 cases: 25

  • B Unit: 17
  • A1 Unit: 8
  • A2 Unit: 0

Active staff cases: 13 (staff continue to recover and return to work when cleared).

 

Staffing levels:  We wanted to reassure families that although several staff have tested positive, we have been able to maintain our staffing baseline throughout our outbreak.  Our level of care has been maintained due to our committed staff who are working overtime hours and the staffing support (RCAs and LPNs) we have received from Fraser Health Authority.  We are grateful to our staff and FHA.

 

Vaccine Update: Many family members will have received a call by now from our Resident Care Coordinator, Eveling, asking for consent for your loved one to receive the Pfizer COVID-19 vaccine.  We are obtaining consent from families in advance to prepare and still waiting to receive our onsite vaccination date.  We are still awaiting further direction from Fraser Health regarding vaccinations for residents that have tested positive for COVID-19.

 

Light of Healing: Centering Prayer

Holy One,

Light of all healing:

Be present with me

Rooted in your love, may I be.

Filled with your peace, may I be.

Illumined by your grace, may I be.

Kindle my heart into quiet strength.

Calm my spirit into restoration.

Touch my life into wholeness again.

 

SMC Clinical Leadership Team

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Update January 4, 2021

Total Resident COVID-19 cases: 26

  • B Unit: 18
  • A1 Unit: 8
  • A2: 0

Active staff cases: 13

 

Pfizer Vaccination:  Our teams are starting make the necessary preparations/arrangements as we anticipate hearing from FHA about SMC’s onsite vaccination date.   We will keep you posted, and know you are eager to hear the plan.

 

Please continue your prayers and we appreciate your support!

 

SMC Clinical Leadership Team

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Update January 3, 2021

Total Resident COVID-19 cases: 26

  • B Unit: 18
  • A1 Unit: 8
  • A2: 0

Three residents showing symptoms were swabbed and the results returned positive, so the case count has increased by three.  Staff will be in touch with families if your loved ones were the impacted.

 

Active staff cases: 13

 

Please continue your prayers and we appreciate your support!

 

SMC Clinical Leadership Team

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Update January 1, 2021

Total Resident COVID-19 cases: 24; No results are pending, and no residents with new symptoms.

  • B Unit: 17
  • A1 Unit: 7
  • A2: 0

Active staff cases: 12

Staff were re-swabbed again yesterday, Thursday, Dec. 31, 2020.

 

Good News – Vaccine Update:  Fraser Health has informed SMC that staff and residents will have the opportunity to receive the COVID-19 vaccine on-site.  Over the next several days, the RN in charge and/or our Resident Care Coordinator will start contacting families via phone/email to request consent for residents.

 

Please Note:  We do not have a confirmed date yet and will update you once it is known.

 

Please continue your prayers and we appreciate your support!

 

SMC Clinical Leadership Team

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Update December 31, 2020

One of our beloved residents passed away today due to COVID-19 and all staff are grieving this loss.  Our condolences and prayers are with the families.

 

Total COVID-19 Resident cases: 23

  • B Unit: 17
  • A1 Unit: 6
  • A2 Unit: 0

Active staff cases: 12

Staff were re-swabbed again today, Thursday, Dec. 31, 2020.

 

Good News – Vaccine Update:  Fraser Health has informed SMC that staff and residents will have the opportunity to receive the COVID-19 vaccine on-site.  Over the next several days, the RN in charge and/or our Resident Care Coordinator will start contacting families via phone/email to request consent for residents.
Please Note:  We do not have a confirmed date yet and will update you once it is known.

 

As we move into the new year we are naturally reflecting on the very difficult year we have just experienced.  As we hope for a brighter tomorrow, we will continue to deliver high quality care to our beloved residents.  With strength, courage, and heart we will get through this storm together.

 

A Turning Season: Prayer

God, my source of strength:

A season is turning in my life

Calling me to make ready:

Walk with me, I pray

This unmapped course lies divided ahead

Urging careful determination:

Walk with me, I pray

Until the turbulent waters clear

I reach for your mercy

and pray for wisdom

Walk with me, I pray

 

 

SMC Clinical Leadership Team

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Update December 30, 2020

Another beloved resident has passed away due to COVID-19.  This is difficult news to process, and our condolences and prayers are with the families.

 

Total Resident COVID-19 cases: 20

  • B Unit: 16
  • A1 Unit: 4
  • A2: 0

Residents were re-swabbed again yesterday, Dec. 29, 2020 and currently 93 swabs are pending results.

 

Active staff cases: 12

  • 2 staff have recovered and have been cleared to return to work.

Staff will be re-swabbed again on Thursday, Dec. 31, 2020.

 

The team at St. Michael’s Centre understands that we have all experienced a very difficult year.  We reflect on the challenges we have faced and pray for comfort and strength as we move into the new year.

 

Prayer of Compassion

We wish to weave patterns of healing and hope

We pray for all whose lives are diminished by difficulty, suffering or loss

We pray for those in need of healing, for those seeking courage, for those in sorrow

May strength be yours.

May comfort be yours.

May love uphold you.

 

SMC Clinical Leadership Team

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Update December 29, 2020

It is with heavy hearts that we share that another one of our beloved residents has passed away due to COVID-19.  As we experience grief for those we have lost, we reflect on our fond memories and the positive impact their lives have made in our own.

 

We are grateful for the supportive messages we have received.  We understand the emotions of family members who are worried and upset.  Our staff are doing their best to ensure we communicate with you in a timely manner and we ask for your patience.

Resident cases: 21

  • B Unit: 17
  • A1 Unit: 4
  • A2: 0
NEW:  Residents are being re-swabbed again today to proactively identify and new cases.
Active staff cases: 12
  • 2 Staff have recovered and have been cleared to return to work.
Gathering: A prayer
“Renewing spirit, we come in weariness and with unwrapped wounds. Seeking a patient compassion.
Gentling spirit, as dilemmas and demands confound us,
We long for unexpected tenderness.
Quieting Spirit, in our crowded hours and paths, we yearn for an interior peace.
As the soil embraces each seed seeking growth.
So may we be transformed by your touch.”
SMC Clinical Leadership Team

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Update December 28, 2020

There are no new cases to report.  All information remains the same.

 

Resident cases: 22

  • B unit: 18
  • A1 unit: 4
  • A2 unit: 0

Next round of resident swabs Dec. 29

 

Active staff cases: 13

  • Previous cases cleared: 1

Next round of staff swabs Dec. 31

 

We continue to stay well stocked with supplies and are preparing for the swabbing of residents tomorrow.

 

We pray for resilience to stay focused on the work before us,

Tenderness to let our grief move through us,

And rest for our weary bodies and souls.

 

St. Michael’s Clinical Leadership Team

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Update December 27, 2020

As we check-in with each other here at St. Michael’s we hear a range of sadness, numbness, and overwhelm.  Everyone is carrying heavy grief as they continue with their work.

 

Over the weekend we had 3 residents deaths related to COVID-19.  Our prayers and condolences are with the families.

 

Resident cases: 22

  • B unit: 18
  • A1 unit: 4
  • A2 unit: 0

Next round of resident swabs Dec. 29

 

Active staff cases: 13

  • Previous cases cleared: 1

Next round of staff swabs Dec. 31

 

We continue to meet with Fraser Health every single day to assess our situation and make necessary decisions.

 

We are grateful for the supportive messages we have received.  We understand those who are anxious and upset.

 

This song offers a beautiful example of turning to a loved one in our grief…

Sanctuary – By Carrie Newcomer

 

May we all receive moments of sanctuary in this storm.

 

St. Michael’s Clinical Leadership Team

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Update December 26, 2020

We have no new resident cases to report today, and 3 new staff cases.

 

Resident cases: 24

  • B unit: 20
  • A1 unit: 4
  • A2 unit: 0

Next round of resident swabbing scheduled for Dec. 29th

 

Active staff cases: 13

  • Previous cases cleared: 1
  • Pending swabs: 7

Next round of staff swabbing scheduled for Dec. 31st

We continue to show up.  We continue to care.  We continue to pray.

St. Michael’s Clinical Leadership Team

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Christmas Day 2020

“These are overwhelming times. The need is great. The pandemic, sweeping. And it can make us numb or despairing…If the world is being desecrated the least we can do is try to notice all of the sacredness that remains still around us and in us. We are holding space for all that is broken while our hands work towards creating a bit of shalom, an icon of grace, around us.”

    Sarah Bessey

On this particular Christmas day, in the midst of heartbreak and longing, we wish you moments of grace.

May these moments sustain us as we persevere together.

“The light shines in the darkness, and the darkness did not overcome it.”

John 1:5

 

St. Michael’s Clinical Leadership Team

 

S1

A photo from yesterday afternoon as two musicians travelled around the outside of the building playing Christmas carols for our residents.

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Update December 24, 2020

We have 9 new resident cases to report today, 6 on B unit and 3 on A1 unit.  We are so disappointed and disheartened to know the virus continues to spread through St. Michael’s.

 

Resident cases: 25

  • B unit: 21
  • A1 unit: 4
  • A2 unit: 0

Next round of resident swabbing scheduled for Dec. 29th

 

Staff cases: 11

  • Active: 10
  • Cleared: 1

 

Resident room changes

In consultation with Fraser Health and Infection Prevention & Control, we have moved a number of residents to cohort people who are COVID positive together and people who are COVID negative together.  If your loved one is being moved nurses will contact you to let you know.

 

All staff are being tested again today.

 

We continue to show up.  We continue to care.  We continue to pray.

 

This is a hard Christmas.  We do not feel like singing “Hallelujahs” or “Joy to the World!”

Perhaps we can hold close to these words from Away in a Manger…

          “Be near us, Lord Jesus, we ask you to stay

          Close by us forever and love us, we pray.”

St. Michael’s Clinical Leadership Team

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Update December 23, 2020

Our prayers are with all families and residents that have been impacted by COVID-19 and we extend our condolences to families who have had loved ones pass away.  
Communication regarding positive residents:  When a resident tests positive for COVID-19, nursing staff on their unit notify their primary contact over the phone.  If you are not the primary contact and would like an update on your loved one’s health and status, please call the nursing unit and staff will be happy to update you. 
Staff will be swabbed again on Thursday, December 24th  and residents were swabbed on Tuesday, December 22nd, 2020 on all units.  This re-swabbing is in collaboration with FHA’s Infection Control/Response team.   This allows us to quickly identify and plan for how to best treat/cohort new cases for residents and staff.  Some families have expressed their wishes to have swab results sooner.  Unfortunately this is beyond our control, and we are vigilant about tracking pending swabs.
Total Pending Resident Swabs: 104
·         B unit: 24
·         A1 unit: 42
·         A2 unit: 38
Resident cases:16 (no new cases)
·         B unit: 15
·         A1 unit: 1
·         A2 unit: 0
Staff cases:11 (no new cases)
Vaccine Update:  Seventeen of our staff will be vaccinated on Thursday, Dec. 24th, 2020.  There will be more opportunities for staff to be vaccinated in the future and the clinical leadership team will keep everyone updated.  This is wonderful news!
We delight in the beauty of the butterfly, but rarely admit the changes it has gone through to achieve that beauty”  Maya Angelou
Our journey out of this outbreak and the pandemic will be gradual.  We deeply appreciate the support from families as we navigate this challenging time.  Let us continue to learn, adapt, and grow together. 
SMC Clinical Leadership Team

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Update December 22, 2020

We have 2 new resident cases and 1 new staff case to report today.

Resident cases: 16

  • B unit: 15
  • A1 unit: 1
  • A2 unit: 0

Staff cases: 11

We are sad to share that another resident who was positive for COVID-19 has died.  We are impacted every time a resident dies, and the many layers of loss that this virus brings make these deaths particularly heartbreaking.  Our prayers are with the family members.

Today residents on all units have been tested again.  Staff will be tested on Thursday.

A2 is now on droplet precautions, meaning only care staff enter resident’s rooms, wearing a gown and gloves to provide care, in addition to a mask and goggles.

We are excited to have been offered our first opportunities for staff vaccinations this week.  Seventeen members of our team will receive the Pfizer/BioNTech COVID-19 vaccine.  More opportunities will gradually be provided in the weeks and months to come.

The wound is the place where the light enters you.”  Rumi

We are definitely feeling wounded these days, and we are grateful for the gradual return to light as each day extends by a few moments.  Our journey out of this outbreak and the pandemic will be gradual, so let us savour every light-filled moment along the way.

St. Michael’s Clinical Leadership Team

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Update December 21, 2020

We have 1 new resident case and 1 new staff case to report today.

Resident cases: 15

  • B unit: 14
  • A1 unit: 1

Staff cases: 10

We continue our daily calls with Fraser Health as we work together with them to care for your loved ones.

We have been hearing from families both gratitude for the care, as well as concerns about communication, particularly for those families of residents who are COVID positive.  Our focus is containment, and since our staff are overwhelmed with meeting basic needs, we are not able to keep up with the frequency of individual medical updates that we would like.  A few families have told us that information is unclear, or conversations are abrupt.  We apologize for this, and commit to doing better.   Our Director of Care Malou has communicated this to our RN’s, please continue to give us feedback on this matter.   We are exploring ways how we can improve in this area.

Thank for you for the care and concern we have received regarding our staff.  This is a profoundly difficult experience for everyone involved.

St. Michael’s Clinical Leadership Team

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Update December 20, 2020

We have 5 new staff cases to report today from the December 18th testing of all staff.  No new resident cases.

Resident cases: 14

  • B unit: 13
  • A1 unit: 1

Staff cases: 9

May we trust that the great love

from which we came

and to which we will return

is with us now

cradling our hurting hearts.

 

St. Michael’s Clinical Leadership Team

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Update December 19, 2020
Total COVID-19 Cases: 
Staff: 4 positive (one new positive case) 
B Unit Residents (no new cases)
  • 13 positive.
  • 2 residents have been re-swabbed due to new symptoms and we are awaiting their results. 
A1 Residents (no new cases)
  • 1 positive
  • 5 residents have been re-swabbed due to new symptoms and we are awaiting their results.
We are responding quickly when a resident or staff member shows any signs or symptoms so we may proactively identify positive cases.  The staff are diligent in communicating with families regarding their loved one’s health and you will be notified directly if your loved one tests positive for COVID-19. 
We are saddened to inform you that one of our beloved residents in B unit passed away peacefully yesterday evening.  This is our first death at St. Michael’s Centre due to COVID-19.  We extend our apologies and condolences to the family and we will be honouring this resident, and her family, with a few minutes of silence and prayers when our entire clinical team is in the facility on Monday.  It is with a heavy heart that we share this news.  We hold this family and all families that have been impacted by COVID-19 in our thoughts and prayers.  May this resident Rest In Peace. 
SMC Clinical Team

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Update December 18, 2020
 
Today we have 1 additional positive resident in A1.  You will be notified directly if your loved one tests positive for COVID-19.
 
Total COVID-19 Cases
 
B Unit Residents (no new cases)
  • 14 positive;  26 negative; 
A1 Residents (one new positive case)
  • 1 positive; 42 negative;
Staff:  3 positive
 
Essential visits:  Are reserved for residents who are actively dying.  You will be notified directly if your loved one is approaching end of life.  Our resident care coordinator and Director of Care will now be scheduling specific times/dates for essential visitors and will educate visitors on the risks and proper PPE protocols for visiting a resident that has COVID-19. 
 
Food/Essential Item Delivery Update: Families may deliver food/essential items 1-2 times per week from Monday – Friday between 9:00 AM – 11:00 AM. Please deliver your food/essential items at the after hours entrance where the items will be sanitized. 
  • What essential items are accepted?:
  • All essential care items (soaps, lotions, etc.) must be new products. 
  • Items that fit in a standard grocery bag (to minimize clutter in rooms).
  • Christmas gifts are acceptable as long as they meet the above requirements and can be sanitized. 
  • What food items are accepted?:
  • Home-made or store bought food packaged in a single-use food container that can be discarded after consumption. 
  • Non-perishable food items that do not require refrigeration. 
 
Please note: The staff will be unable to accept deliveries on December 25th and 26th.  
 
We feel the weight of the challenges at hand we are committed to doing everything in our power to contain the virus and care for your loved ones.
 
Please pray for our residents and staff
 
SMC Clinical Team

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Update December 17, 2020

Today we have 2 additional positive residents in B unit.

 

Total C-19 Cases

 

B Unit Residents

  • 14 positive
  • 10 negative
  • 16 pending

 

A1 Residents

  • No positive cases
  • 36 negative
  • 7 pending

 

Staff

  • 3 positive

 

Additional actions being taken

  • Staff for A1 and A2 units will be using separate entrances/exits to access the units in order to prevent contact with B unit
  • All staff will be swabbed again tomorrow, Friday December 18th
  • We are acquiring extra equipment such as Oxygen Concentrators and medical orders to treat/support residents with Covid-19

 

We feel the weight of the challenges at hand and we are committed to doing everything in our power to contain the virus and care for your loved ones.

 

St. Michael’s Clinical Leadership Team

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Update #2 December 16, 2020

It is with a heavy heart that we share the following with you, in regards to the resident swabs we collected yesterday, December 15th.

 

B Unit Residents:

  • New positive cases: 8
  • Negative: 10
  • Pending results: 18
  • Total positive residents: 12

 

What are we doing to safeguard your loved ones?

  • We have ensured there is a dedicated Care Aide providing care to each of the rooms that have positive cases.
  • The RN will call families whose loved ones have tested positive to provide you with an update
  • Our St. Michael’s physicians looking after the residents who are positive for C-19 have been notified, so that necessary medical orders can be prepared
  • All protocols are in place
  • Our clinical team had an emergency call with Fraser Health’s Infection Prevention and Control team around 6:00pm today.  In reviewing the swab results, location of the rooms, and knowing 18 swabs are pending, we have made the decision not to move any residents at this time.  The risks outweigh the benefits at this point.  Our plan is to wait for the pending results to get a broader and more accurate picture before we act.

 

A1 Unit Residents:

  • Negative: 36
  • Pending results: 7
  • No positive cases

 

We are sorry to share this news with you.  It has hit our leaders and staff hard.  We will continue to do everything in our power to care for your loved ones.  Please include all who live and work here in your prayers.

 

St. Michael’s Clinical Leadership Team

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Update December 16, 2020

We have one more positive staff case to report on A1 unit.

Total positive cases

  • Residents: 4
  • Staff: 3

Residents on A1 and B units were swabbed yesterday and we are awaiting the results.

Saint Michael the Archangel serves as the patron saint of people suffering from any type of illness, as well as those who work in dangerous conditions.  We continue to call on all of our angels to protect us and guide us in this time.

St. Michael’s Clinical Leadership Team

St Michael

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Update December 15, 2020

Swab results:

  • Residents: 4 positive (no new cases).
  • Staff: 2 positive (as previously reported).
    • All staff are negative from December 12th testing.

Residents on A1 and B Unit were swabbed (round 2) today, Dec. 15, 2020, to proactively identify any new positive cases.

 

During our daily meeting with our Infection Control team at Fraser Health, we discussed cohorting our residents as a way to manage our positive resident cases and to reduce the risk of COVID-19 spread as much as possible.   This is a strategy whereby residents that are positive are placed together in the same room and cared for together.   Alternatively, residents that test negative could be moved to different rooms. However, there is a risk that those negative residents could develop COVID-19 after being moved, and spread the virus to a previously unaffected floor.   We will take direction from our Infection Control team and our medical director on this matter and further explore this strategy after we get the second round of swab results.

 

The staff at St. Michael’s is thankful for all families and their continued support during this outbreak. Below is a blessing that we hope will bring comfort during this challenging time:

 

“In each breath this day, may there be peace.

In each step this day, may there be grace.

In each word this day, may there be compassion.

In each encounter this day, may God’s presence be know.

Amen.”

 

Please pray for our residents, staff and families as we weather this storm.

St. Michael’s Clinical Leadership Team

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Update December 14, 2020

Resident swab results: 

  • 1 additional positive case on B unit
  • 1 swab pending
  • All remaining swabs are negative

 

Swab result totals:

  • Residents:
  • 4 positive
  • Staff:
  • 2 positive (as previously reported)
  • 115/118 staff are negative from December 12th testing
  • 3 pending

Residents on A1 and B units will be tested again tomorrow, Tuesday December 15th.

 

Virtual Visits

Unfortunately we are not able to resume virtual visits anytime soon.  With the extra work required by the additional precautions, our care staff need to remain focused on resident care and ensuring all protocols are followed.  Our therapies team are not allowed to enter rooms on the affected units.  We know you would love to see your family members and we wish we had the capacity to provide this.

 

How can families support us?

Please try to hold off on frequent calls to our nursing stations. Our nurses are busy monitoring residents and ensuring they are safe.  Phone calls are taking nurses away from providing care to your loved ones.  Please refer to our daily website and email updates.  If there are any concerns with your loved one, or if they test positive, we will contact you directly.

 

If you have non-medical questions about the outbreak, please email our Therapies Team (therapies@stmichaels.bc.ca).  We may not be able to respond quickly, but we will try to address relevant questions in our daily updates.

 

We continue to meet daily with Fraser Health Infection Prevention and Control, and Public Health, to take our direction from them.  All precautions are in place and reviewed regularly.  The safety and well-being of our residents and staff continue to guide our actions.

 

Please pray for our residents, staff and families as we weather this storm.

St. Michael’s Clinical Leadership Team

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IMG 3893

IMG 3894

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Update December 13, 2020

No new cases to report today.

Swab results: 

  • Staff: Staff were tested yesterday and we are awaiting results
    • 2 positive (as previously reported)
  • Residents: 124 residents were swabbed on December 8th
    • 3 residents positive
    • 65 residents negative
    • 56 resident swabs are pending

 

Today is the third Sunday of Advent when the candle of joy is lit.  Joy can feel like a stretch for many of us right now.  It’s important to remember that the Christmas story is not set in upbeat, happy times.  It’s a story about “good news of great joy” for people living in poverty under an oppressive king.

We hear cheerful Christmas songs on the radio, but we’re still in Advent.  One of the few well known Advent songs is ‘O Come, O Come, Emmanuel.’  Emmanuel means “God with us.”  It is sung by a people that “mourns in lowly exile here,” calling for God to be here with them.

For our residents isolated in their rooms and for families isolated from loved ones, we pray for God to be here with us all, knowing this is already true.  The season of waiting for liberation from these painful times will not automatically end on December 25th.  Like the people of the first Christmas, we wait for good news of great joy, not knowing when it will surprise us.

 

May we wait with hopeful hearts for the light that is coming.

St. Michael’s Clinical Leadership Team

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Update December 12, 2020

Swab results: 

  • Staff: 2 positive – no new cases.
  • Residents: 124 residents were swabbed on Dec. 8, 2020.
    • 3 residents positive.  A 3rd resident has tested positive on B Unit.
    • Residents that have tested positive are asymptomatic and stable.  We are grateful for this.
    • 62 residents negative.
    • 59 resident swabs are pending, and we will keep you updated on results.

B Unit is on outbreak as of December 10th, 2020 and remains on droplet precautions. A1 Unit has been placed on droplet precautions as of December 11th, 2020.

What are droplet precautions?  This is a safety measure where only nursing staff enter residents’ rooms. Nursing staff must wear gowns and gloves when providing care; gowns and gloves are discarded upon leaving the room.

NEW: Staff are being swabbed today, Dec. 12, 2020, in order to proactively identify positive cases.

We continue to meet with Fraser Health Infection Control team daily to review protocols and action plans. Our staff values the health, safety, and happiness of our residents while we navigate these challenging times. See below a photo of two of our residents smiling with their care aide, one of whom is turning 100 today!

 

Care Aide With F P And N C

Please note: consent was received from family members of the above residents to post this photo on our website.

St. Michael’s Clinical Leadership Team

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Update December 11, 2020

Swab results remain the same:

  • 2 staff positive; 2 residents in B unit tested positive for COVID-19.
  • Further resident swab results are pending and we will keep you informed.

The B unit has been officially declared on outbreak as of December 10th, and remains on droplet precautions. Staff hand hygiene and PPE audits will continue daily.

We have implemented all necessary protocols:

  • Daily morning phone calls seven days/week continue with Fraser Health Infection Control Team to review protocols and action plans.
  • In B unit, residents are remaining in their rooms where they are receiving care and meals.
  • We are scheduling additional housekeeping staff for enhanced cleaning, and our therapies team continues to provide enhanced cleaning in non-affected areas of the building.
  • Important:  The decision has been made to swab selected staff as a proactive measure to identify positive cases.  This will allow us to act quickly and decisively.  Extra resources were brought in this morning to support this mass swabbing.
  • A clinical nurse educator has been designated for SMC to reinforce educations around PPE use and hand hygiene.

REMINDER:  Please refrain from delivering large items i.e. refrigerators etc. We are decluttering residents’ rooms to ensure regular sanitizing is thorough and extra large items in rooms make this difficult.

We understand how difficult being separated from your loved one is, and we will get through this together! Our staff at St. Michael’s is working hard to care for your loved one and staying hopeful and optimistic in the process. See below photos of our dedicated staff:

 

Staff 3

 

Staff 2

Staff 1

 

SMC Clinical Team

“I will love the light for it shows me the way, yet I will endure the darkness for it shows me the stars.” – Og Mandino

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Update #2 December 10, 2020

The Medical Health Officer has officially declared an outbreak for the B unit only, due to the two residents who tested positive.  We continue to wait for pending resident test results that will determine whether we need to expand the status of the outbreak.  We will take direction from Fraser Health whether staff need to be swabbed.

The St. Michael’s outbreak management team will be meeting with the Fraser Health team tomorrow morning.  In the meantime they have provided the following direction for precaution measures, all of which are already in place.

  1. Ensure adequate cleaning supplies, PPE, and hand sanitizer.
  2. Improve Isolation Precautions – including enhanced cleaning and restricting movement of staff and residents to only one unit.
  3. Monitor residents and health care workers – twice daily symptom checks, with testing and isolation precautions for anyone who is symptomatic.
  4. Improve Communication and Alerting Processes, including posting signage of outbreak status and communicating regularly with families.

Follow-up guidance will be provided by Public Health and the Medical Health Officer.

St. Michael’s Clinical Leadership Team

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Update December 10, 2020

This morning we received confirmation that two residents in B unit have tested positive for COVID-19, in addition to the two staff members previously reported.  Further resident swabs are pending – we will keep you informed.  You will be notified directly if your family member has tested positive.

This is hard news to hear for all of us who are part of the St. Michael’s community.  We are committed to doing everything we can to care for your loved ones and keep you regularly informed.

What happens now?

  • One dedicated care aide will be assigned to each of the two affected rooms.  This helps prevent spread
  • Additional staff are being scheduled for enhanced cleaning.  We have adequate PPE supplies, and will monitor this daily.
  • All residents continue to remain in their rooms and receive meals there.
  • All staff continue to work on only one unit in order to prevent spread
  • We are awaiting further direction from Public Health and Fraser Health, and for an official declaration of an outbreak; and whether our staff need to be swabbed.

Visits and deliveries

  • Food deliveries will not be accepted during the outbreak.
  • Indoor visits are cancelled during the outbreak.
  • Virtual visits will be temporarily suspended to allow our staff to implement outbreak protocols.  We anticipate resuming virtual visits on Wednesday December 16th.
  • Essential visits are permitted.  Essential visitors must be screened, wear a mask, sanitize hands, and travel directly to the resident they are visiting and then directly to the exit after the visit.

We learned a lot from the previous outbreak, including how adaptive we are as a staff team.  Thank you for your support and prayers as we continue to navigate this challenging time.

St. Michael’s Clinical Leadership Team

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Update December 9, 2020

We have received a total of four staff test results for COVID-19:

  • Two staff members have tested positive
  • Two staff members have tested negative
  • We are not awaiting any further test results for staff

We are awaiting test results for all residents

  • No residents are symptomatic

Indoor visits are cancelled until the end of Friday, December 11th.

We are still not under an official outbreak.

Advent is the Christian season of preparing for Christmas, waiting with hopeful anticipation for the one to be born who is known as the Light of the World.  We are grateful signs of hope shared with us by Ave Maria Garden who made cards for each of our residents.  We wait with eager anticipation to deliver these closer to Christmas.

In prayerful waiting,

St. Michael’s Clinical/Leadership Team

 

Cards

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Update December 8, 2020

We have received a total of three staff test results for COVID-19:

  • Two staff members have tested positive.
  • One staff member has tested negative.
  • We are awaiting test results for one additional staff member.
  • No residents are symptomatic.

As community cases continue to increase, this will be our reality.  We continue to await direction from Public Health and Fraser Health.  At this point we are NOT in an outbreak but it is possible an outbreak could be declared. Below are the additional precautions we are taking:

  • All residents are staying in their rooms.
  • All residents on all units will be swabbed today – 8th, 2020. This identifies if there are any residents positive for C-19 and allows us to respond faster.
  • We are awaiting further direction from Public Health if we need to expedite mass swabbing of all staff members.  We are ready for this.
  • All indoor visits and therapies programs have been cancelled and will be reassessed at end of day on Wednesday, Dec. 9th, 2020.
  • Essential visits are permitted as needed.

Therapies Update: The following programs will begin again once we receive direction from Fraser Health:

  • Recreation: Tuck Shop, Happy Hour.
  • Music Therapy: Drum Circle, Music Appreciation

Please note:   We are not officially under an outbreak, and are taking all the necessary precautions to protect your loved ones and our staff.

We will continue to provide updates regularly and appreciate any feedback you have for us.  Thank you for your support and prayers.

 

“May the sweep of this day be steadied by gestures of presence, infectious grace, persistent love, and outrageous vision. Until an iridescence grows within.”

St. Michael’s Clinical/Leadership Team

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Update: December 7th, 2020

We received confirmation this morning that a staff member has tested positive for COVID-19.  The good news is that no residents are symptomatic, and we are waiting for test results from two other staff members.  While we await direction from Public Health and Fraser Health about next steps, here are the additional precautions we are taking:

  • All indoor visits and activities have been cancelled, currently until the end of Wednesday December 9th.  Virtual visits are continuing.
  • Residents are staying in their rooms.
  • Staff will remain assigned to designated units to limit contact between units.

 

Following our earlier outbreak we have had several debrief meetings to identify what we learned and what can be improved.  We have maintained an ongoing high standard of infection control practices and are now applying this hard-earned experience as we raise our precaution level.

 

Please note:   We are not officially under an outbreak, and are taking all the necessary precautions to protect your loved ones and our staff.

 

We will keep you informed of any updates as soon as we are able.  Thank you for your support and prayers.

 

St. Michael’s Clinical/Leadership Team

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Update: November 25th, 2020

St. Michael’s Centre was cleared of the outbreak we experienced from October 26th-November 12th 2020.

We are grateful for the hard work, perseverance and support of all involved.

 

Protocols and precautions

Guided by Fraser Health, we are following the step-down process after an outbreak.  These include:

  • Staff are dedicated to working on only one unit to limit movement.
  • Limiting resident movement rather than large gathering in the dining area.
  • Cancellation of large group activities, while providing one-to-one, and very small group activities as appropriate.

 

In addition to the step-down process, we continue our ongoing COVID-19 protocols:

  • Residents are screened for symptoms twice a day, and staff twice per shift for any signs of illness.
  • Staff are wearing mandatory PPE, including procedure masks that cover their mouth and nose, eye protection and other personal protective equipment as recommended.
  • Enhancing daily cleaning practices.
  • Maintenance of 2 meters of physical distance in common spaces.

 

Deliveries for residents:

As we step-down from our outbreak mode, we continue to follow Fraser Health’s COVID-19 guidance for food and essential care items:

  • Single portion meals for immediate consumption can be delivered in disposable containers. Nothing that requires refrigeration is allowed.
  • Non-perishable food items, clothing and new essential care items (toiletries, etc.) are allowed.
  • All delivery items should be wiped down with antibacterial wipes and delivered in a disposable bag, labelled with resident’s name.

 

Visitors:

NEW: Fraser Health has implemented a new policy that requires all long term care home visitors to wear medical grade masks. We can no longer accept visitors that are wearing cloth masks upon arrival. Please do your best to bring your own medical grade mask.

We have resumed indoor visits, which remain limited to 30 minutes per one designated visitor. We kindly ask that you review the guidelines below:

  • Please stay at home if you are feeling unwell.
  • Remain behind the plexiglass partition and refrain from touching your loved one for the entire duration of your visit.
  • Wear a medical grade mask for the entire duration of your visit.
  • Sanitize before and after your visit.

 

Virtual visits continue to be scheduled. Please connect with our therapies team to schedule at 604-434-1323 ext. 123, or email therapies@stmichaels.bc.ca

 

Essential Visits are reserved for families with a loved one that is actively dying.  Essential visits will continue to occur in residents’ rooms in consultation with Malou (Director of Care) and Eveling (Resident Care Coordinator).

 

There continue to be many COVID-19 outbreaks in long-term care and assisted living facilities within Fraser Health.  The above safety measures are important to keep all who live and work at St. Michael’s healthy, and to do our part in helping contain COVID-19.

 

You can also find information at our new Facebook page:

https://www.facebook.com/St-Michaels-Centre-Burnaby-101310885151098/

Decorations

IMG 3823

IMG 3819

 

Being mindful or our resident’s emotional and spiritual well-being, this week we have put up Christmas decorations and are enjoying the extra brightness they bring to our space and our spirits.  As the light shortens a bit each day, may peace persist and gentleness enfold you.

 

Thank you,

SMC Clinical/Leadership Team

Update: Outbreak update- October 30, 2020 #5 (~2.45PM)

New Cases/Swabs:  We remain in outbreak mode on the B and A1 units due to the 2 positive staff cases earlier this week.

  • No new staff cases;  No residents have tested positive, and we continue to monitor residents twice/day.
  • Extra cleaners are being brought in to provide enhanced cleaning.
  • Supplies are in good reserve, and staff education has been reinforced on hand hygiene and PPE use.

The one thing that is noticeable is that there is calm, and peace on the units.  Our staff and leadership teams are looking after your loved ones, and doing an incredible job.

Weekend Leadership Coverage is in place to ensure the necessary oversight.

We Continue to…

  • Have daily morning meetings with the Fraser Health Infection Control Team to review the actions underway.
  • Reinforce staff education on PPE use and Hand Hygiene.

We continue to practice our values of quality care and honouring the human spirit, as we care for your loved ones.  May we all be guided by love.

We have received positive feedback about the way we are keeping you informed.   Thank you, and please continue to provide constructive feedback on our communication updates to you.

SMC Clinical/Leadership Team

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Update: Outbreak update- October 29, 2020 #4 (~3:10PM)

We remain in outbreak mode due to the 2 confirmed positive staff cases earlier this week.

  • No new staff cases
  • No residents have tested positive, and we continue monitoring residents for symptoms.

Our staff are pulling together, adapting, and finding solutions to complex challenges as they arise.  We are looking after your loved ones.  Staff are working extremely hard and going above and beyond their regular duties to pitch in.  We’re grateful for a hard working team.

What’s new…

  • Important:  The decision was taken to swab: i) All SMC staff, and ii) All residents in the affected B and A1 units.  The mass swabbing is a proactive and positive step that will identify positive cases, and allow us to act quickly and decisively.   Extra resources were brought in this morning to support this mass swabbing.
  • Daily morning meetings continue with the Fraser Health Infection Control Team to review the actions underway.
  • In B and A1, the affected units:  Residents are being cared and provided meals in their rooms.
  • A clinical nurse educator has been to SMC to educate staff on PPE use and Hand Hygiene.
  • We have purchased additional equipment to help with care.
  • Additional housekeeping staff for enhanced cleaning has been implemented on the affected units.  Our therapies team continues to provide enhanced cleaning in non-affected areas of the building.

We continue to practice our values of quality care and honouring the human spirit as we care for your loved ones.  May we all be guided by love.

Please provide us with any constructive feedback on our communication updates to you.

SMC Clinical Team

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Update: Outbreak update- October 28, 2020 #3 (~4PM) 

We have no new cases at St. Michael’s Centre.  We remain in outbreak mode with two (2) confirmed positive staff cases.  No residents have tested positive and we continue monitoring them for symptoms.

Our staff are pulling together, adapting, and finding solutions to complex challenges as they arise.  People are working outside their regular duties to pitch in wherever they can.  We’re grateful for a hard working team.

What’s new…

  • We are meeting daily with the Fraser Health Infection Control Team to review all of the actions underway.
  • In B and A1, the affected units where the staff who tested positive last worked, residents are remaining in their rooms where they are receiving care and meals.
  • We are scheduling additional housekeeping staff for enhanced cleaning on affected units.  Our therapies team continues to provide enhanced cleaning in non-affected areas of the building.
  • We have improved our screening procedure based on suggestions from Fraser Health.

We continue to practice our values of quality care and honouring the human spirit as we care for your loved ones.

May we all be guided by love.

SMC Clinical Team

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Update:  Outbreak update- October 27, 2020 #2 (~5:20PM)

As of today, Tuesday October 27, 2020, a second SMC staff member has tested positive for COVID-19.   No residents currently have symptoms and we continue to monitor our residents twice/day.  The Fraser Health Authority’s Response and Infection Control Team have been on site today, reviewing our practices, touring the building and making recommendations.  We are adapting our staffing, cleaning protocols, and doing everything we can to keep your loved ones safe.

Family social visits are cancelled during the outbreak.

Virtual visits:  We anticipate we may resume virtual/iPad/Facetime visits later this week, after we have had time to plan and implement the necessary safety protocols.  Please call, or email our Therapies Team to arrange a visit.  We ask for your patience as we expect a high number of calls:

604-434-1323 ext. 123

therapies@stmichaels.bc.ca

Essential visits will continue for those residents approaching end of life.  Essential visitors must be screened, wear a mask, sanitize hands, and travel directly to the resident they are visiting and then directly to the exit after the visit.

There are three ways we will be communicating regular updates to families:

  • St. Michael’s Centre websitewww.stmichaels.bc.ca – Click on the red banner at the top of the site for COVID-19 updates.
  • Daily Phone Recording (Not in place yet) – When you call St. Michael’s the first thing you will hear is current outbreak information.  This will be updated daily.
  • Emails – We will continue sending regular updates by email.

The well-being of your loved ones is our absolute priority! It’s the reason we are here…we appreciate all your support.

If you have any questions, please do not hesitate to contact Malou Cordero (604.412.2185) or Eveling Rivera (604.434.1323 #167)

SMC Clinical Team

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Update:  Outbreak update- October 26, 2020 #1

Our team wanted to inform you that a staff member at St. Michael’s Centre has tested positive for COVID-19.

  • The Public Health team declared an outbreak for SMC this evening, October 26 at 8:10PM. The unit that is specifically affected is A1.
  • We will follow the guidance provided by Public Health and the Fraser Health Authority COVID-19 Team, and work side by side with them. They will assess our situation and provide direction on our activities moving forward.

This exposure does not mean that your family member is sick with COVID-19.

Residents and staff continued to be screened twice-daily for any signs of illness.  Those who develop symptoms will be isolated, tested for COVID-19 and provided the care they need.

The health and safety of our residents and staff is our first priority and a responsibility we take very seriously. To date, as part of our proactive management, the following measures are in place to prevent the spread of COVID-19 at SMC:

  • Staff are wearing mandatory PPE- procedure mask that covers their mouth and nose, eye protection and other personal protective equipment as recommended;
  • Enhancing our daily cleaning practices;
  • Maintenance of 2m of physical distance in dining rooms, tray service or other strategies
  • Cancellation of group activities and client gatherings, while providing one-to-one activity as appropriate;

Visitor access restrictions and screening measures for essential visitors.

How are our residents doing?  At this point, no residents are showing signs of COVID-19 symptoms, and we continue to monitor everyone regularly.  Public Health will be on-site within the next 24-48hrs to provide further direction and support to our team.

We will keep you aware of this information as it comes available.  Based on direction from Fraser Health Authority, the following will be put into place:

  • All residents on A1 will take meals in their rooms.
  • Common areas of the dining room and lounges have been closed to reduce resident grouping
  • Any residents who develop symptoms will be isolated from other residents

What can we tell you about the staff member?  The staff member was not symptomatic while at work, and wore a mask at all times during their recent shifts.  Due to confidentiality, we cannot disclose the name of the staff member, but we can share that he/she is self-isolating at home.

Can we visit our loved ones?  Unfortunately, due to being declared an outbreak, visitations to SMC are suspended until further notice.

NOTE:  The only exception to the above is those residents who are nearing the end of life

Our teams have prepared extensively for this eventuality, and staff have been trained on what to do.  Our teams have every confidence that together, we will respond in a way that is appropriate and considered, for all who live and work at SMC.

We have experienced leadership on-site, and caring, dedicated staff in every unit.  We also have a full supply of PPE.  Please see the attached notice from Fraser Health with additional information.

How will we keep family members informed? 

  • Please click on the Red COVID-19 banner on our website where we will provide regular updates about the situation.
  • We will also continue to update you via email

How can family members help us?   Our staff are focused on providing care and this is their priority.  Family members can help staff by limiting calls to staff, in order to allow the care team to focus on providing care to our residents.  We ask for your cooperation with this.   Should things change for loved one, we will be in contact with you.

Website address: https://stmichaels.bc.ca/ 

If you have any questions, please do not hesitate to contact Malou Cordero (604.412.2185) or Eveling Rivera (604.434.1323 #167)

We will get through this, and our staff and teams will do all in our power to take care of your loved ones.

Thank you

Malou Cordero,                                   Arif Padamshi

Director of Care                                  CEO

Previous Updates:

Respectful Visits

Update On Indoor Visitations

Update On Families 3