Visitation/Appeals Process:
As the focus in BC continues to be on reducing transmission of COVID-19, the restrictions for visitation in long-term care remain in effect.
Social and Essential Visits:
- Social and essential family visits will be permitted in long term care following provincial legislation, health authority guidelines and site-specific policies.
- All social visits must be scheduled and are time limited. All visitors must self-assess using COVID-19 symptom assessment criteria and if unwell, should not visit.
- A rapid test will be administered at the time you come in.
- If you would like to schedule a visit, please book a time and date through our Book Online platform.
If you have questions about social or essential visits, please speak to the following team members right away:
- Marah Mendoza, Care Coordinator: 604.434.1323 #167
- Malou Cordero, Director of Care: 604.434.1323 #106
If you are still not satisfied with what has been discussed with you, please speak to Arif Padamshi, CEO: 604.434.1323 #115
Should you still be unsatisfied, and would like to appeal, please contact the Patient Care Quality Office per below:
Fraser Health Patient Care Quality Office
11762 Laity Street, 4th Floor
Maple Ridge, BC V2X 5A3
Phone: 604-918-7444
Fax: 604-463-1888
Email: Brenda.cholowski@fraserhealth.ca
